Technical Project Manager

Tada; Tangerang; On-site; IDR 360,000,000 - 720,000,000; Full time

Job summary

Tada in Indonesia seeks a Technical Project Manager to lead end-to-end onboarding from deal sign to go-live, ensuring a smooth client experience. You will handle technical inquiries, prepare proposals and workflows, and collaborate across teams.

The ideal candidate has strong stakeholder management, proven negotiation experience, and the ability to read API documentation and execute Postman requests. This on-site role at Product & Operations requires a bachelor’s degree with GPA 3.35, English

Qualifications

• Bachelor’s degree with minimum GPA 3.35.
• Fluency in English and Bahasa Indonesia.
• PMP certification is a plus.
• Excellent stakeholder management and negotiation skills.
• Ability to read API documentation and execute requests via Postman.

Responsibilities

• Lead end-to-end onboarding from deal signing to go-live.
• Handle technical inquiries and prepare proposals/workflows.
• Collaborate across internal teams to ensure client success.
• Deliver trainings and socialization sessions on project implementation.
• Coordinate projects across On-Premise, On-Cloud, and SaaS.
• Develop timelines and ensure timely delivery; conduct testing/UAT.
• Create and review BRDs and SOPs to meet business needs.
• Communicate effectively to prevent miscommunication with clients.

Skills

Effective communication

Teamwork

Interpersonal skills

Fast learner

Requirements articulation

Education

Bachelor's degree with GPA 3.35

PMP certification (preferred)

Tools

Postman

Job description

Tada is an AI-powered Enterprise Loyalty & Rewards Platform that helps businesses acquire, engage, reward, and retain customers, channel partners, sales teams, and employees through scalable loyalty, incentive, and engagement programs.

Trusted by 400+ leading brands across APAC, Tada helps enterprises digitalise customer loyalty, trade promotion, channel incentives, sales incentives, and employee engagement through a secure, enterprise-ready platform powered by AI and data.

We offer a comprehensive suite of solutions, including: Customer Loyalty, B2B & Channel Partner Loyalty, Trade & Sales Incentives, WhatsApp Loyalty, Promoter Incentives, and Employee Engagement.

Built with enterprise-grade security, Tada supports SaaS, Private Cloud, and On-Premise deployment, with seamless integration into existing business systems.

Why You’ll Love Working Here?

• Growth Opportunities:We support your learning and development aspirations, both within and beyond your current role, nurturing an entrepreneurial mindset across our team.
• Unique Work Environment:Experience the distinctive blend of a mission-driven digital company with the innovative mindset, built on a strong foundation since 2012.
• Celebrate With Us:We recognize and celebrate work anniversaries and birthdays
• Continuous Learning:We promote vertical and lateral movement across the organization. It’s common for Tayo (that’s what we call our team) to explore several positions throughout their career as they discover what excites them
• Genuine teamwork:While not officially listed in our values, new joiners consistently highlight the collaborative spirit and supportive atmosphere that defines our culture.
• Think and act like an owner is our value: But the truth is, we don’t want you to act like an owner; we want you to be a real owner. Top performers are invited to join our stock options program.

What We Do Not Promise

• We do not promise fixed working hours. Projects and deadlines may require additional hours or flexibility.
• We do not promise unlimited resources or budgets. We operate strategically, managing priorities with the resources available.
• We do not promise a pressure-free environment. We maintain high standards with significant expectations for growth and performance excellence.

If you’re ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the regionTake the leap and help us shape the future of loyalty and rewards!

Job Description:

Job Title: Technical Project Manager
Department: Product & Operations
Working Arrangement: On-site

Information about the role:

We’re looking for a Technical Project Manager to lead the end-to-end onboarding process, from deal signed to go-live, ensuring a smooth experience and happy clients. You’ll handle technical inquiries, prepare proposals and process flows based on client needs, and collaborate across teams. The ideal candidate has strong stakeholder management skills, proven negotiation experience, and the ability to read API documentation and execute requests via Postman.

Key Responsibility

• Help clients integrate with the system and ensure they fully understand the product’s capabilities, including features and integration.
• Ensure client satisfaction during the onboarding process.
• Handle the end-to-end onboarding process from deal signing to go-live as quickly as possible.
• Deliver training and socialization sessions to clients regarding project implementation.
• Manage complex projects (On-Premise, On-Cloud, SaaS), including creating project timelines and ensuring timely delivery.
• Conduct testing and UAT during project implementation.
• Identify client demands, resolve core issues, and provide solutions.
• Ensure proper documentation, such as BRDs and SOPs, is created and reviewed to meet business requirements.
• Coordinate effectively with internal teams to prevent miscommunication and ensure accurate interpretation.
• Collaborate with clients to discuss, create, and review testing programs related to projects.
• Build analysis and presentations to assist the BOD in decision-making.
• Coordinate well with internal parties to avoid any miscommunication and misinterpretation.

Requirements:

• Bachelor’s degree with a minimum GPA of 3.35
• Fluency in English and Bahasa is a must
• Having a PMP certification is a point-plus
• Have effective communication skills.
• Team-oriented and good interpersonal skills.
• Ability to learn quickly and willingness to explore possibilities.
• Good interpersonal skills.
• Able to understand, determine, and articulate requirements to achieve goals.
• Passion for the role & energy to outserve.
• Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translate these into actionable business activity.