Technical Communicator Analyst

Trakindo; Tembagapura; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Job summary

Trakindo is seeking a Technical Communicator Analyst to coordinate New Product Introduction activities and provide technical assistance for incoming equipment technologies. The role requires preparing validated PIQ reports and elevating recommendations to Head Office.

The candidate will analyze Technical Requests and SIMS Dashboard data to identify Potential Product Problems, work with service teams and customers to gather resolution options, and support cross-functional groups at SCC or sites.

Qualifications

• Minimum S1 in Engineering/ Heavy Equipment major.
• Minimum 3 years experience in Parts Operation/ Service.
• Experience coordinating New Product Introduction activities and providing technical assistance.

Responsibilities

• Coordinate New Product Introduction activities by managing information and providing technical assistance for incoming new equipment technologies.
• Prepare validated inspection and investigation reports for PIQ events and escalate to Head Office for recommendations.
• Analyze Technical Requests and SIMS Reports to identify Potential Product Problems and escalate findings to Head Office.
• Review and validate information related to Product Problem Management with service teams and customers and gather resolution options.
• Propose and negotiate Goodwill support with CAT Representatives to secure recovery support and minimize customer impact.
• Consolidate Product Support Program data and communicate with internal teams and customers to build an integrated backlog and identify required services, parts, and tools.

Education

Bachelor's degree in Engineering / Heavy Equipment

Tools

PSCRM DPPM system

SIMS Reports PPM Dashboard

Job description

Technical Communicator Analyst

Date: Sep 18, 2026

Job Descriptions

Requirements :

Minimum S1 in Engineering/ Heavy Equipment major

Minimum 3 years experience in Parts Operation/ Service

Responsibilities:

• - Coordinate New Product Introduction activities by managing information and providing technical assistance for incoming new equipment technologies, including commissioning or sea trials, and field‑follow activities to ensure branches or sites readiness- Prepare validated inspection and investigation reports for PIQ events, elevate them to Head Office for recommendations, and ensure mitigation and resolution actions are executed to address PIQ Events.- Analyze Technical Requests and SIMS Reports PPM Dashboard to identify Potential Product Problems (P3) and elevate findings to Head Office through TREND Technical Requests, to ensure the quality of Potential Product Problems (P3) cases proposed for follow- Review and validate information or technical data related to Product Problem Management (PPM) in coordination with service teams and customers, gather resolution options, monitor test iron validation, and update records in the PSCRM DPPM system to ensure- Propose and negotiate Goodwill support with CAT Representatives on a case by case basis using validated product problem data to secure optimal recovery support from CAT and minimize customer impact.- Consolidate Product Support Program data, communicate with internal (sales, service) and customers to build an integrated backlog list, and prepare resource needs by identifying required services, parts, and tools with the Condition Monitoring team and E- Maintain Product Problem Technical Requests and PSL execution, analyze SLA results to identify gaps, and define improvement actions to ensure Product Support Programs are fully completed and meet targets.- Provide technical expertise for cross functional groups at SCC or sites and customers on OWSS and dealer fitted add ons or attachments and

Job Segment: Engineer, Inspector, Quality, Engineering