Technical Communications Analyst for Product&Field Support

Trakindo; Tembagapura; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Job summary

Trakindo is seeking a Technical Communicator Analyst to coordinate New Product Introduction activities and provide technical assistance for incoming equipment technologies. The role requires preparing validated PIQ reports and elevating recommendations to Head Office.

The candidate will analyze Technical Requests and SIMS Dashboard data to identify Potential Product Problems, work with service teams and customers to gather resolution options, and support cross-functional groups at SCC or sites.

Qualifications

• Minimum S1 in Engineering/ Heavy Equipment major.
• Minimum 3 years experience in Parts Operation/ Service.
• Experience coordinating New Product Introduction activities and providing technical assistance.

Responsibilities

• Coordinate New Product Introduction activities by managing information and providing technical assistance for incoming new equipment technologies.
• Prepare validated inspection and investigation reports for PIQ events and escalate to Head Office for recommendations.
• Analyze Technical Requests and SIMS Reports to identify Potential Product Problems and escalate findings to Head Office.
• Review and validate information related to Product Problem Management with service teams and customers and gather resolution options.
• Propose and negotiate Goodwill support with CAT Representatives to secure recovery support and minimize customer impact.
• Consolidate Product Support Program data and communicate with internal teams and customers to build an integrated backlog and identify required services, parts, and tools.

Education

Bachelor's degree in Engineering / Heavy Equipment

Tools

PSCRM DPPM system

SIMS Reports PPM Dashboard

Job description

Trakindo is seeking a Technical Communicator Analyst to coordinate New Product Introduction activities and provide technical assistance for incoming equipment technologies. The role requires preparing validated PIQ reports and elevating recommendations to Head Office.

The candidate will analyze Technical Requests and SIMS Dashboard data to identify Potential Product Problems, work with service teams and customers to gather resolution options, and support cross-functional groups at SCC or sites.