Tech Support

TP; Provinsi Bali; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

TP in Bali, Indonesia seeks an English-speaking Tech Support Specialist to provide customer and technical support for clients operating in the tech industry. You will troubleshoot product issues, guide customers through solutions, and ensure a positive user experience.

Requirements include a Diploma or Bachelor's degree, fluent English (C1), willingness to work permanent night shift, 1+ year in Technical Support or Customer Service, familiarity with accounting software, and experience with

Qualifications

• Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.
• Fluent English communication skills (minimum C1 level), both written and verbal.
• Willing to work permanent night shift.
• Minimum 1+ year of experience in Technical Support or Customer Service supporting software products.
• Familiarity with basic accounting principles and accounting software.
• Experience using ticketing systems, helpdesk tools, and troubleshooting software-related issues.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide technical support to customers via phone calls, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues in a timely and professional manner.
• Manage and track customer inquiries through helpdesk and ticketing platforms.
• Deliver excellent customer service while meeting response and resolution targets.

Skills

Customer support

Troubleshooting

Ticketing systems

English proficiency

Night shift

Education

Diploma or Bachelor's degree

Tools

Accounting software

Job description

We are looking for an English speaking Tech Support Specialist to provide exceptional customer and technical support for our client operating within the tech industry. You will troubleshoot product issues, guide customers through solutions, and ensure a positive user experience.

Key Responsibilities

• Provide technical support to customers via phone calls, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues in a timely and professional manner.
• Manage and track customer inquiries through helpdesk and ticketing platforms.
• Deliver excellent customer service while meeting response and resolution targets.

Requirements

• Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.
• Fluent English communication skills (minimum C1 level), both written and verbal.
• Willing to work permanent night shift.
• Minimum 1+ year of experience in Technical Support or Customer Service supporting software products.
• Familiarity with basic accounting principles and accounting software.
• Experience using ticketing systems, helpdesk tools, and troubleshooting software-related issues.
• Strong problem-solving and analytical skills.