Team Leader, Retail & Marketplace Cs (Balikpapan)

Bintang Group Balikpapan; Balikpapan; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health, dental, and vision insurance

Employee discounts on retail products

Career advancement opportunities

Dynamic, collaborative work环境

Job summary

Four Points by Sheraton – Food & Beverage Operations in Balikpapan seeks an Assistant Store Manager to lead retail operations and team coordination, including remote oversight where appropriate. You will oversee daily tasks, inventory, training, and guest experience to drive sales and operational excellence.

The role emphasizes strong leadership, communication, and the use of retail software and POS systems.

Qualifications

• Proven experience in retail management or a supervisory role.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with retail management software and POS systems.
• High school diploma or equivalent; business degree is a plus.

Responsibilities

• Assist in the management of daily store operations, focusing on efficiency and customer satisfaction.
• Support the training, development, and motivation of retail sales associates.
• Oversee inventory management, including stock control, receiving, and order fulfillment processes.
• Ensure compliance with company policies, procedures, and safety standards.
• Contribute to sales initiatives and visual merchandising efforts to enhance store performance.
• Handle escalated customer inquiries and resolve issues to maintain a positive shopping experience.

Skills

Retail management

Leadership

Communication

POS workflows

Education

High school diploma

Business degree preferred

Tools

Retail management software

POS systems

Job description

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Assistant Store Manager - Retail Operations

Our client is seeking a motivated and organized Assistant Store Manager to support operations and team leadership in their retail stores, with a focus on remote oversight and coordination. This role is crucial for ensuring efficient store functioning, fostering a positive customer experience, and driving sales performance. You will work closely with store teams and management to oversee daily operations, manage inventory, and implement operational strategies. The ideal candidate has a strong aptitude for retail operations, excellent communication skills, and the ability to manage tasks and support teams effectively in a distributed, potentially remote-friendly capacity. This is a key role for contributing to operational excellence and team development within the company's retail network, leveraging technology for enhanced management and coordination, particularly for stores in the Balikpapan region.

About the Role

Our client is seeking a motivated and organized Assistant Store Manager to support operations and team leadership in their retail stores, with a focus on remote oversight and coordination. This role is crucial for ensuring efficient store functioning, fostering a positive customer experience, and driving sales performance. You will work closely with store teams and management to oversee daily operations, manage inventory, and implement operational strategies. The ideal candidate has a strong aptitude for retail operations, excellent communication skills, and the ability to manage tasks and support teams effectively in a distributed, potentially remote-friendly capacity. This is a key role for contributing to operational excellence and team development within the company's retail network, leveraging technology for enhanced management and coordination, particularly for stores in the Balikpapan region.

Key Responsibilities

• Assist in the management of daily store operations, focusing on efficiency and customer satisfaction.
• Support the training, development, and motivation of retail sales associates.
• Oversee inventory management, including stock control, receiving, and order fulfillment processes.
• Ensure compliance with company policies, operational procedures, and safety standards.
• Contribute to sales initiatives and visual merchandising efforts to enhance store appeal and performance.
• Handle escalated customer inquiries and resolve issues to ensure a positive shopping experience.

Requirements

• Proven experience in retail management or a supervisory role, with strong operational acumen.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with retail management software and point-of-sale (POS) systems.
• Strong understanding of inventory control and operational best practices.
• Ability to manage tasks and support teams effectively in a remote or hybrid environment.
• High school diploma or equivalent; a degree in business or a related field is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous employee discounts on retail products.
• Opportunities for career advancement and professional development.
• A dynamic work environment that embraces operational innovation and teamwork.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Jalan Pelita No 19, Balikpapan, East Kalimantan, Indonesia,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management

Four Points by Sheraton – Food & Beverage Operations

ORGANIZATION DESCRIPTION
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

HOTEL DESCRIPTION
Balikpapan is a seaport city on the east coast of