Team Leader Call Center - Fintech Project (Surakarta Placement)

TP; Surakarta; Sur place; IDR 72 000 000 - 108 000 000; Plein temps

Résumé du poste

TP in Solo, Indonesia, seeks a Team Leader to manage, coach, and evaluate daily performance of team members.

You will ensure targets for service to sales, SLA compliance, and quality benchmarks, act as escalation point, prepare performance reports, and collaborate with cross-functional departments to maintain smooth operations.

Qualifications

• Bachelor's Degree (S1) or Diploma (D3) in any relevant discipline.
• 1–2 years of experience as a Team Leader or Supervisor in service to sales.
• Strong leadership, communication, and problem-solving skills.
• Based in or willing to be stationed in Solo (Surakarta).

Responsabilités

• Manage, coach, and evaluate daily performance of team members.
• Ensure targets for service to sales, SLA compliance, and quality benchmarks are achieved.
• Act as the primary point of escalation for operational issues and field-level challenges.
• Prepare and present periodic performance reports to management/HOD.
• Collaborate with cross-functional departments to maintain smooth operational workflows.

Connaissances

Leadership

Communication

Problem-solving

Formation

Bachelor's/Diploma in relevant field

Description du poste

• Manage, coach, and evaluate daily performance of team members.
• Ensure operational targets service to sales, SLA compliance, and quality benchmarks are achieved.
• Act as the primary point of escalation for operational issues and field-level challenges.
• Prepare and present periodic performance reports to management/HOD.
• Collaborate with cross-functional departments to maintain smooth operational workflows.

Requirements:

• Bachelor's Degree (S1) or Diploma (D3) in any relevant discipline.
• 1–2 years of experience as a Team Leader or Supervisor in service to sales.
• Strong leadership, communication, and problem-solving skills.
• Based in or willing to be stationed in Solo.