Team Leader Customer Support Bahasa Indonesia Fintech - Surakarta

TP; Surakarta; Vor Ort; IDR 120.000.000 - 180.000.000; Vollzeit

Zusammenfassung

TP in Surakarta, Indonesia seeks a Team Leader for Customer Service. Graduates with a diploma and a minimum GPA of 2.75 are welcome. The role requires willingness to work in shifting schedules and prior leadership in customer service or sales, preferably with fintech support experience.

The position emphasizes coaching staff, monitoring service quality, and driving KPI achievement while collaborating with project delivery. Strong problem-solving is essential for handling complaints effectively.

Qualifikationen

• Team Leader experience in customer service or related roles.
• Sales experience is required.
• Fintech customer support experience is a plus.

Aufgaben

• Monitor team service quality and efficiency to achieve KPI targets.
• Collaborate in project delivery and coordinate with relevant teams.
• Handle customer complaints professionally and anticipate issues.
• Organize performance coaching to improve staff excellence and control turnover.

Kenntnisse

Team Leader experience

Sales experience

Fintech customer support

Shift work

KPI monitoring

Staff coaching

Ausbildung

Diploma or equivalent

GPA 2.75

Jobbeschreibung

• Graduate in any major with minimum diploma.
• GPA 2.75 minimum.
• Willing to work in shifting schedules, has experience in same role.
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
• must have a minimum of 6 months to 1 year experience in the same role as Team Leader in the Customer Service industry
• Must have an experience in sales roles
• Having handled a fintech customer support before will be a plus point
• Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.