Customer Support Team Lead - Bahasa Indonesia | KPI & Coaching

TP; Surakarta; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

TP in Surakarta, Indonesia seeks a Team Leader for Customer Service. Graduates with a diploma and a minimum GPA of 2.75 are welcome. The role requires willingness to work in shifting schedules and prior leadership in customer service or sales, preferably with fintech support experience.

The position emphasizes coaching staff, monitoring service quality, and driving KPI achievement while collaborating with project delivery. Strong problem-solving is essential for handling complaints effectively.

Qualifications

• Team Leader experience in customer service or related roles.
• Sales experience is required.
• Fintech customer support experience is a plus.

Responsibilities

• Monitor team service quality and efficiency to achieve KPI targets.
• Collaborate in project delivery and coordinate with relevant teams.
• Handle customer complaints professionally and anticipate issues.
• Organize performance coaching to improve staff excellence and control turnover.

Skills

Team Leader experience

Sales experience

Fintech customer support

Shift work

KPI monitoring

Staff coaching

Education

Diploma or equivalent

GPA 2.75

Job description

TP in Surakarta, Indonesia seeks a Team Leader for Customer Service. Graduates with a diploma and a minimum GPA of 2.75 are welcome. The role requires willingness to work in shifting schedules and prior leadership in customer service or sales, preferably with fintech support experience.

The position emphasizes coaching staff, monitoring service quality, and driving KPI achievement while collaborating with project delivery. Strong problem-solving is essential for handling complaints effectively.