Systems Implementation Specialist

Nomni; Pamekasan; On-site; IDR 30,000,000 - 60,000,000; Full time

Job summary

Nomni is seeking a System Implementation Specialist in Indonesia to lead end-to-end deployment of enterprise solutions, from scoping to go-live. You will ensure smooth integrations, customized configurations, and timely delivery while coordinating with clients and internal teams.

You will collaborate across Product, Engineering, and Customer Success, document timelines, and drive process improvements. Fluent Bahasa Indonesia and English are essential for engaging with stakeholders and

Qualifications

• 3-8 years experience in system implementation, preferably in POS/SaaS tech.
• Background as systems installer, solutions consultant, or project manager.
• Hands-on software installation, configuration, and API integration.
• Proven ability to manage complex client rollouts on time and within budget.
• Strong communication with both technical and non-technical stakeholders.
• Experience with CRM or ERP systems (Salesforce, HubSpot, SAP) desirable.
• High proficiency in Excel or SQL to analyze system data.
• Excellent organizational skills to multitask across projects.
• Fluency in Bahasa Indonesia and English is essential.
• Deep understanding of Indonesian business practices and culture.

Responsibilities

• Manage full implementation lifecycle from discovery to rollout and post-deployment support.
• Collaborate with clients to understand business requirements and tailor Nomni’s solutions.
• Lead technical configuration, customization, and API integration.
• Serve as primary contact during implementations with clear stakeholder communication.
• Troubleshoot issues and coordinate with internal teams to unblock progress.
• Maintain documentation and timelines using project tools (e.g., JIRA, Asana, Trello).
• Work with Product, Engineering, and Customer Success to ensure successful outcomes.
• Identify opportunities for process improvements and optimization of implementation practices.

Skills

System implementation

Project management

Client communication

Excel/SQL

Technical liaison

Stakeholder management

Tools

JIRA

Asana

Trello

Salesforce

HubSpot

SAP

Job description

About the role

We are seeking a System Implementation Specialist to lead the end-to-end deployment of Nomni’s enterprise solutions in Indonesia. From initial scoping to successful go-live, you’ll be the key partner for clients, ensuring smooth integrations, customized configurations, and timely delivery. This role plays a vital part in accelerating Nomni’s growth in the Indonesian market by combining technical know-how with exceptional client service.

What you’ll do

• Manage the full implementation lifecycle for enterprise clients - from discovery and scoping to rollout and post-deployment support.
• Collaborate closely with clients to understand business requirements and tailor Nomni’s solutions accordingly.
• Lead technical system configuration, customization, and integration based on client needs.
• Act as the primary point of contact during implementations, ensuring consistent communication and alignment with client stakeholders.
• Troubleshoot issues proactively and coordinate with internal technical teams to resolve any implementation roadblocks.
• Maintain accurate documentation and timelines using project management tools (e.g., JIRA, Asana, Trello).
• Work cross-functionally with Product, Engineering, and Customer Success teams to ensure successful outcomes.
• Identify opportunities for process improvements and contribute to the continuous optimization of implementation practices.

Qualifications

• 3-8 years of experience in system implementation, preferably in the POS, SaaS, or related tech industries.
• Background in roles such as systems installer, solutions consultant, or project manager.
• Hands-on experience in software installation, configuration, and API integration.
• Proven ability to manage complex client rollouts on time and within budget.
• Strong communication skills to liaise with technical and non-technical stakeholders alike.
• Experience working with CRM or ERP systems (e.g., Salesforce, HubSpot, SAP) is highly desirable.
• High proficiency in Excel or SQL to analyze system data and extract insights.
• Excellent organizational skills to juggle multiple projects simultaneously.
• Fluency in Bahasa Indonesia and English is essential.
• Deep understanding of Indonesian business practices and cultural context.

Good to Have

• Experience in the hospitality or F&B technology sector.
• Familiarity with cloud-based POS systems and customer engagement platforms.
• Background working in or with scaling startups or high-growth SaaS companies.
• Exposure to mobile payment platforms, digital wallets, or loyalty systems.
• Certification in project management methodologies (e.g., PMP, PRINCE2, Agile).
• Experience supporting or deploying multi-location or enterprise-level systems.