Systems Implementation Specialist

Nomni; Provinsi Bali; On-site; IDR 200,000,000 - 400,000,000; Full time

Job summary

Nomni is hiring a System Implementation Specialist in Bali to lead end-to-end deployment of Nomni’s enterprise solutions. You will oversee discovery, scoping, rollout, and post-deployment support across Indonesian clients, ensuring smooth integrations and tailored configurations.

You will coordinate with Product, Engineering, and Customer Success teams, manage timelines, and troubleshoot issues, while maintaining strong client communication and documentation.

Qualifications

• Experience in end-to-end enterprise software implementations.
• Ability to tailor solutions to client requirements and industry context.
• Proven track record delivering on-time, on-budget deployments.

Responsibilities

• Lead full implementation lifecycle from discovery to go-live and post‑deployment support.
• Collaborate with clients to capture business requirements and translate to configurations.
• Lead technical system configuration, customization and API integrations.
• Serve as main point of contact with clients and stakeholders for updates and decisions.
• Troubleshoot issues and coordinate with internal teams to remove blockers.
• Maintain project docs and timelines using PM tools (JIRA/Asana/Trello).
• Work cross-functionally with Product, Engineering, and Customer Success for outcomes.
• Identify opportunities to optimize deployment practices and processes.

Skills

System implementation

Enterprise SaaS

API integration

Project management

CRM/ERP familiarity

Excel/SQL

Client stakeholder management

Communication skills

Education

Bachelor's degree in a relevant field

Tools

JIRA

Asana

Trello

Salesforce

HubSpot

SAP

Job description

Nomni is the all-in-one platform built for hospitality operators, bringing POS, payments, ordering, loyalty, procurement, marketing, and data together in one system, with AI at its core.

Built by operators, for operators, Nomni already serves 35,000 venues across Australia and Southeast Asia.

About The Role

System Implementation Specialist to lead end-to-end deployment of Nomni’s enterprise solutions in Indonesia. From initial scoping to go-live, you’ll ensure smooth integrations, customized configurations, and timely delivery.

What You’ll Do

• Manage the full implementation lifecycle for enterprise clients—from discovery and scoping to rollout and post-deployment support.
• Collaborate closely with clients to understand business requirements and tailor Nomni’s solutions accordingly.
• Lead technical system configuration, customization, and integration based on client needs.
• Act as the primary point of contact during implementations, ensuring consistent communication and alignment with client stakeholders.
• Troubleshoot issues proactively and coordinate with internal technical teams to resolve any implementation roadblocks.
• Maintain accurate documentation and timelines using project management tools (e.g., JIRA, Asana, Trello).
• Work cross-functionally with Product, Engineering, and Customer Success teams to ensure successful outcomes.
• Identify opportunities for process improvements and contribute to the continuous optimization of implementation practices.

Qualifications

• 3–8 years of experience in system implementation, preferably in the POS, SaaS, or related tech industries.
• Background in roles such as systems installer, solutions consultant, or project manager.
• Hands‑on experience in software installation, configuration, and API integration.
• Proven ability to manage complex client rollouts on time and within budget.
• Strong communication skills to liaise with technical and non-technical stakeholders alike.
• Experience working with CRM or ERP systems (e.g., Salesforce, HubSpot, SAP) is highly desirable.
• High proficiency in Excel or SQL to analyze system data and extract insights.
• Excellent organizational skills to juggle multiple projects simultaneously.
• Fluency in Bahasa Indonesia and English is essential.
• Deep understanding of Indonesian business practices and cultural context.

Good to Have

• Experience in the hospitality or F&B technology sector.
• Familiarity with cloud‑based POS systems and customer engagement platforms.
• Background working in or with scaling startups or high‑growth SaaS companies.
• Exposure to mobile payment platforms, digital wallets, or loyalty systems.
• Certification in project management methodologies (e.g., PMP, PRINCE2, Agile).
• Experience supporting or deploying multi‑location or enterprise‑level systems.