Systems and Integrations Analyst - E-commerce Logistics & WMS (UK Shift)

IBMC; Jakarta Pusat; Remote; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Structured onboarding program

International exposure

UK business hours alignment

IBMC hub infrastructure

Job summary

IBMC is assisting a fast-growing UK 3PL and e-commerce fulfillment group by hiring a Systems and Integrations Analyst. The role centers on onboarding clients and carriers into a cloud-based WMS/OMS stack, configuring Shopify connections, and maintaining API-driven integrations with Mintsoft and Netsuite.

You will test, document, and support end-to-end go-lives, manage error queues, and build runbooks while aligning with UK business hours from an Indonesia-based location.

Qualifications

• Minimum 3+ years of technical experience in systems integration, ecommerce operations, or tech support with hands-on setup.
• Direct hands-on experience configuring Shopify and ERP/OMS integrations.
• Mintsoft experience is a major plus; other WMS/OMS like Linworks, Peoplevox, ShipHero acceptable.
• Comfortable with APIs, webhooks, CSV/flat-file data exchanges and reading technical docs.
• Experience designing end-to-end integration test scenarios with documented proof prior to go-live.
• Strong English communication for technical calls with UK carriers and clients.

Responsibilities

• Scope technical requirements for client onboarding (sales channels, order flows, stock feeds, despatch confirmations) and configure connections to Mintsoft WMS.
• Perform rigorous end-to-end testing for all integrations (orders, stock sync, despatch updates, tracking, returns) with documented evidence.
• Set up and maintain carrier connections (DHL, Evri, others) for labels, manifests, tracking; coordinate with vendor tech teams to resolve API issues.
• Monitor error queues daily; triage connection failures and provide second-line support for internal data queries.
• Maintain systems inventory and document runbooks; build onboarding policy packs with checklists, testing criteria, credential security, change control.
• Follow change-control procedures and least-privilege security in all live integrations.

Skills

Shopify

Mintsoft

APIs

Webhooks

SQL basics

English proficiency

Tools

Mintsoft

NetSuite

Shopify

Job description

IBMC is assisting a fast-growing UK third-party logistics (3PL) and e-commerce fulfillment group in hiring a technical Systems and Integrations Analyst. Operating across multiple logistics divisions, our client connects client sales channels (Shopify, NetSuite, marketplaces) with warehouse management systems (Mintsoft) and global shipping carriers (DHL, Evri, Royal Mail). This role will be managed through IBMC, serving as the technical backbone for client onboarding and technology stack maintenance.

We are seeking a meticulous, process-driven Systems and Integrations Analyst to own the technical onboarding of new clients and carriers into our client’s warehouse and order management environment. In this high-responsibility role, you will scope, configure, test, and support API/webhook connections, SKU mapping, order routing rules, and carrier label integrations. You will serve as the primary second-line technical support for system data queries, maintain error queues daily, and build the technical runbooks and policy packs that ensure flawless, repeatable go-lives.

Working Schedule & Location

• Working Hours: 100% aligned with UK Business Hours (Minimum core overlap: 09:00 to 17:00 UK Time, Monday to Friday / Evening-Night WIB).

Key Responsibilities

• Client Technical Onboarding: Scope technical requirements (sales channels, order flows, stock feeds, despatch confirmations) and configure connections between client stores (Shopify, NetSuite, marketplaces) and the Mintsoft WMS.
• Rigorous Testing & Go-Live: Execute end-to-end testing for every integration (orders, stock sync, despatch updates, tracking, returns) with documented test evidence before approving go-live.
• Carrier & Platform Integrations: Set up and maintain carrier connections (DHL, Evri, and others) for shipping labels, manifests, and tracking updates. Liaise directly with vendor technical teams to resolve API connection issues.
• Error Queue & Second-Line Support: Monitor system error queues daily, triaging connection failures on the same working day. Serve as the go‑to specialist for internal data queries from customer service, finance, and operations.
• Stack Ownership & Runbooks: Maintain the systems inventory, document configuration runbooks for every live integration, and build a technical onboarding policy pack (checklists, testing criteria, credential security, change control).
• Compliance & Security: Adhere strictly to change control procedures (no live integration changes without an approved change note) and least-privilege credential security standards.

• Experience: Minimum 3+ years of technical experience in systems integration, e-commerce operations, or technical support roles with hands‑on setup experience.
• E‑commerce Platform Mastery: Direct hands‑on experience configuring Shopify (store setup, apps, fulfillment connections) and ERP/OMS systems.
• WMS / OMS Knowledge: Practical experience working with Warehouse Management Systems or Order Management Systems (Mintsoft experience is a major plus; comparable WMS like Linworks, Peoplevox, or ShipHero accepted).
• Technical Connectivity: Comfortable working with APIs, webhooks, CSV/flat‑file data exchanges, and reading technical documentation to configure and troubleshoot connections.
• Structured Testing Approach: Proven ability to design and execute end‑to‑end integration test scenarios with documented proof prior to go‑live.
• Language Proficiency: C1 Level or above in English (written and spoken) to comfortably run technical calls with UK carriers, clients, and platform leads.
• Shift Availability: Dedicated full‑shift availability across UK business hours.
• Preferred: Experience with NetSuite, major UK/European carrier integrations (DHL, Evri, Royal Mail, DPD), basic SQL query skills, and documentation platforms like Notion.

• Competitive salary package aligned with technical systems management experience.
• Direct exposure to international 3PL e‑commerce operations and enterprise software architecture.
• Structured 30-60-90 day onboarding roadmap with clear KPI targets.
• Professional environment supported through IBMC’s hub infrastructure.