E-commerce Integrations & Onboarding Specialist (WMS)

IBMC; Jakarta Pusat; Remote; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Structured onboarding program

International exposure

UK business hours alignment

IBMC hub infrastructure

Job summary

IBMC is assisting a fast-growing UK 3PL and e-commerce fulfillment group by hiring a Systems and Integrations Analyst. The role centers on onboarding clients and carriers into a cloud-based WMS/OMS stack, configuring Shopify connections, and maintaining API-driven integrations with Mintsoft and Netsuite.

You will test, document, and support end-to-end go-lives, manage error queues, and build runbooks while aligning with UK business hours from an Indonesia-based location.

Qualifications

• Minimum 3+ years of technical experience in systems integration, ecommerce operations, or tech support with hands-on setup.
• Direct hands-on experience configuring Shopify and ERP/OMS integrations.
• Mintsoft experience is a major plus; other WMS/OMS like Linworks, Peoplevox, ShipHero acceptable.
• Comfortable with APIs, webhooks, CSV/flat-file data exchanges and reading technical docs.
• Experience designing end-to-end integration test scenarios with documented proof prior to go-live.
• Strong English communication for technical calls with UK carriers and clients.

Responsibilities

• Scope technical requirements for client onboarding (sales channels, order flows, stock feeds, despatch confirmations) and configure connections to Mintsoft WMS.
• Perform rigorous end-to-end testing for all integrations (orders, stock sync, despatch updates, tracking, returns) with documented evidence.
• Set up and maintain carrier connections (DHL, Evri, others) for labels, manifests, tracking; coordinate with vendor tech teams to resolve API issues.
• Monitor error queues daily; triage connection failures and provide second-line support for internal data queries.
• Maintain systems inventory and document runbooks; build onboarding policy packs with checklists, testing criteria, credential security, change control.
• Follow change-control procedures and least-privilege security in all live integrations.

Skills

Shopify

Mintsoft

APIs

Webhooks

SQL basics

English proficiency

Tools

Mintsoft

NetSuite

Shopify

Job description

IBMC is assisting a fast-growing UK 3PL and e-commerce fulfillment group by hiring a Systems and Integrations Analyst. The role centers on onboarding clients and carriers into a cloud-based WMS/OMS stack, configuring Shopify connections, and maintaining API-driven integrations with Mintsoft and Netsuite.

You will test, document, and support end-to-end go-lives, manage error queues, and build runbooks while aligning with UK business hours from an Indonesia-based location.