SVN/2026/045 Programme Associate (Refugee Care)

UN Atlas; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

The International Organization for Migration (IOM) in Medan is seeking a Programme Associate (Refugee Care) to assist in implementing and monitoring refugee care activities, ensuring alignment with programme requirements and IOM strategy. The role supports essential services and protection through referral mechanisms.

You will work under the Senior Programme Associate, collaborating with internal units and external stakeholders to ensure effective programme delivery and adherence to humanitarian

Qualifications

• Bachelor’s degree in a relevant field with 3 years of relevant experience, OR a high school diploma with five years of relevant working experience.
• Experience in programme and operational support activities, with exposure to protection and migration-related issues.
• Experience with training logistics or delivery is an advantage.

Responsibilities

• Assist in the implementation and monitoring of programme activities and document beneficiary needs.
• Report protection, security, or health concerns to the supervisor.
• Maintain beneficiary files and support knowledge sharing on refugee care activities.

Skills

Needs assessment

Programme implementation

Monitoring and evaluation

Stakeholder liaison

Report drafting

Computer literacy

Education

Bachelor’s degree in a relevant field

High school diploma with 5 years experience

Tools

MS Office

Job description

Organizational context

The International Organization for Migration (IOM) is a UN agency dedicated to promoting humane and orderly migration. IOM Indonesia, operational for over 40 years, engages in diverse activities including Refugee Care. This Programme Associate role sits within the Refugee Care unit in Medan, supporting the implementation of quality care for refugees and asylum seekers.

Job purpose

The Programme Associate (Refugee Care) in Medan will assist in the implementation and monitoring of refugee care activities, aligning with programme requirements and IOM's strategy for community engagement and accountability. This role supports the provision of essential services such as healthcare and education, and contributes to the protection of vulnerable groups through referral mechanisms. The position aims to ensure adherence to international humanitarian and human rights standards, contributing to sustainable pathways for refugees and asylum seekers. The role operates under the direct supervision of the Senior Programme Associate, collaborating with various internal units and external stakeholders to ensure effective program delivery.

Responsibilities

Assist in the implementation and monitoring of programme activities, conducting regular visits to gather beneficiary information and document needs. Promptly report protection, security, or health concerns to the supervisor. Maintain updated beneficiary files in the case management system and follow up as required. Serve as a focal point for routine operational workflows in protection and care coordination. Monitor basic service information, document gaps, and provide input for corrective actions. Organize meetings, workshops, and training events, assisting with logistical arrangements and community engagement. Support data verification for reporting and review payments to service providers, assisting with expense tracking. Facilitate local transfers and escort arrangements in coordination with relevant units. Maintain positive working relationships with local interlocutors, including government authorities, NGOs, and community leaders. Support knowledge sharing on refugee care activities and contribute to programme improvements.

Education

A Bachelor’s degree in a relevant field (e.g., Psychology, Social Science, International Relations, Development Studies, Human Rights) from an accredited institution with three years of relevant experience, OR a high school diploma with five years of relevant working experience. Accreditation of universities will be verified via the UNESCO World Higher Education Database.

Work experience

Experience assisting in the implementation of programme and operational support activities, with exposure to protection and mental health tasks. Relevant experience in project implementation support is required. Experience handling administrative activities and working on migration-related issues, including familiarity with immigration processes and beneficiary contexts, is beneficial. Experience with training logistics or delivery is an advantage.

Skills

Ability to identify needs and assist in programme implementation and monitoring. Experience liaising with government departments, UN agencies, international organizations, private sector, and other stakeholders. Proficiency in drafting clear and concise reports and correspondence in English. High degree of computer literacy.

Required languages

English