Supervisor – Operations (Customs Brokerage)

Li & Fung; Jakarta Pusat; On-site; IDR 100,440,000 - 145,080,000; Full time

Job summary

Li & Fung in Jakarta is seeking a Customs Brokerage Supervisor to coordinate the clearance and delivery of international freight, ensuring compliance and smooth end-to-end logistics operations. The ideal candidate has hands-on experience with freight documentation, strong organizational skills, and a service-oriented mindset.

You will oversee daily receiving and shipping, maintain communication with suppliers, buyers, carriers, and vendors, and support internal teams to resolve issues and ensure

Qualifications

• Hands-on experience with freight documentation and regulatory compliance.
• Strong organizational skills to manage multiple shipments and deadlines.
• Service-oriented mindset to address customer inquiries and ensure satisfaction.

Responsibilities

• Oversee daily receiving and shipping operations, ensuring timely and accurate movement of goods.
• Supervise freight flow processes, maintaining communication with suppliers, buyers, shipping lines, agents, and vendors.
• Address customer inquiries and delivery concerns professionally and promptly.
• Deliver exceptional service to clients to ensure high levels of customer satisfaction.
• Coordinate freight handling by ensuring loading/unloading equipment is prepared before shifts.
• Ensure all shipments are sorted and tagged accurately based on delivery orders and customs requirements.
• Complete all freight and customs paperwork accurately, maintaining clean and organized records.
• Investigate and resolve issues such as misdirected shipments and seal discrepancies swiftly.
• Collaborate with internal teams (e.g., Customer Service, Operations, Compliance) to support smooth customs clearance.

Skills

Freight documentation

Customer service

Organizational skills

Job description

Are you a movement maker? Are you seeking new and exciting career opportunities?

Here is what you need to know about the job:

The Customs Brokerage Supervisor plays a key role in coordinating the clearance and delivery of international freight shipments. This role ensures compliance with all regulatory requirements and supports efficient end-to-end logistics operations. The ideal candidate brings hands-on experience in freight documentation, strong organizational skills, and a service-oriented mindset.

• Oversee daily receiving and shipping operations, ensuring timely and accurate movement of goods.
• Supervise freight flow processes, maintaining communication with suppliers, buyers, shipping lines, agents, and vendors.
• Address customer inquiries and delivery concerns professionally and promptly.
• Deliver exceptional service to clients to ensure high levels of customer satisfaction.
• Coordinate freight handling by ensuring loading/unloading equipment is prepped and ready before shifts.
• Ensure all shipments are sorted and tagged accurately based on delivery orders and customs requirements.
• Complete all freight and customs paperwork accurately, maintaining clean and organized records.
• Investigate and resolve issues such as misdirected shipments and seal discrepancies swiftly.
• Collaborate with internal teams (e.g., Customer Service, Operations, Compliance) to support smooth customs clearance.

#gfs

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.