SUPERINTENDENT - HOUSEKEEPING, CAMP & LAUNDRY

PT Amman Mineral Nusa Tenggara

Nusa Tenggara Barat

On-site

IDR 700,000,000 - 1,200,000,000

Full time

5 days ago

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Job summary

Amman Mineral International seeks a Superintendent - Housekeeping, Camp & Laundry to lead housekeeping, camp accommodation, and laundry operations at the Batu Hijau site in West Sumbawa. You will drive safety, quality, and service excellence in a remote mining environment.

The role requires 18+ years in large-scale hospitality operations with 5–7 years in a managerial position, strong English communication, and willingness to be site-based with potential family relocation.

Qualifications

Bachelor degree or equivalent in Hospitality/Business administration or related field.
18+ years in large-scale housekeeping, camp and laundry in remote mining/industrial settings; 5–7+ years in a managerial role.
Strong knowledge of Camp Management Operations & System, quality control, and hospitality best practices; budgeting, cost control, vendor/contract management; project planning and logistics.
Proficient with hospitality management software and tools; aware of industry trends; experience managing large hospitality operations.
Proven leadership in diverse environments, team development, problem-solving, and strong communication.
Excellent English communication skills (verbal and written) and computer literacy.
Willing to be based at site with regular working days; relocation possible.

Responsibilities

Lead housekeeping, camp, and laundry operations in a remote mining environment to ensure cleanliness, safety, and service excellence.
Oversee camp operations including housing allocation, check-in/check-out, and utilities maintenance.
Lead training, development, and performance management of the hospitality teams; foster safety and discipline.
Develop and implement SOPs aligned with global hospitality standards and monitor SLAs with vendors.
Prepare budgets, monitor spending, and report KPIs; support infrastructure projects and cost controls.
Ensure HSE compliance and risk management for all hospitality services.

Skills

Camp management

Quality control

Hospitality standards

Budgeting

Cost control

Vendor management

Contract management

Project planning

Logistics coordination

HSE compliance

Education

Bachelor's degree in Hospitality Management, Business Administration, or related

Tools

CMMS

Hospitality platforms

Job description

SUPERINTENDENT - HOUSEKEEPING, CAMP & LAUNDRY

Report to Sr. Manager - Facilities & Hospitality Services, Supt. – Housekeeping, Camp & Laundry is responsible to lead, manage, and ensure the effective operation of housekeeping, camp accommodation, and laundry services in a remote mining environment, delivering high standards of cleanliness, hygiene, safety, and service excellence. This role is responsible for ensuring all facilities are maintained in accordance with company policies, HSE standards, and operational requirements, while supporting workforce wellbeing and compliance. The incumbent ensures service delivery is timely, cost-effective, and aligned with the needs of employees, business partners, and project stakeholders across site facilities.

Housekeeping & Laundry Services

Ensure all accommodations, public areas, dining halls, and common rooms are cleaned and maintained according to company and health standards.

Supervise laundry services and ensure correct use of chemicals and equipment.

Conduct routine inspections and audits of facilities and implement corrective actions.

Maintain uniform cleanliness and hygiene standards for all personnel including PPE enforcement.

Oversee pest control and waste management practices for hygiene compliance.

Camp Management

Oversee camp operations, including check-in/check-out processes, housing allocation, and utilities maintenance.

Coordinate with Maintenance to ensure all accommodations are in good condition and ready for occupancy.

Use Camp Management System for efficient tracking of occupancy, maintenance requests, and employee movements.

Collaborate with HR, Medical, and Logistics teams to support onboarding and mobilization logistics.

Leadership & Team Management

Lead a multicultural workforce and ensure training, development, and performance management.

Coach and mentor subordinates for career development and operational excellence.

Ensure proper delegation, job rotation, and workforce optimization within hospitality units.

Promote safety culture, discipline, and professional conduct across teams.

Operational Excellence & Quality Control

Develop and implement SOPs and work instructions in alignment with global hospitality standards.

Implement and monitor service level agreements (SLAs) with vendors and internal users.

Develop proactive improvement initiatives, inspections, and audits for continuous quality improvement.

Oversee regular performance and cleanliness audits, and ensure adherence to Indonesian regulations and company policies.

Budgeting, Planning & Reporting

Develop and control departmental budgets in collaboration with planning and finance.

Monitor actual spending and ensure alignment with forecasts and targets.

Prepare reports on service levels, usage statistics, KPIs, and improvement plans.

Support planning and execution of infrastructure projects related to camp upgrades or expansions.

Compliance & Risk Management

Ensure compliance with HSE regulations, and hazardous materials handling.

Respond to and manage emergency situations (e.g., health outbreak, fire, flood) with proper contingency planning.

Conduct and review risk assessments and mitigation plans related to housekeeping and accommodation services.

What skills and experience do you need?

Bachelor Degree in Hospitality Management, Business Administration, or a related field.
Have 18 years of proven experience in managing large-scale Housekeeping, Camp & Laundry operations in a remote mining or industrial environment. At least 5-7 years of experience in a Managerial role related to Hospitality Management as Manager/ Superintendent - Housekeeping, Camp & Laundry.
Strong knowledge of Camp Management Operations & System, quality control, and hospitality best practices; Proven ability in Hospitality service standards, Budgeting and cost control, Vendor and contract management, Project planning and logistics coordination; Solid understanding of HSE compliance requirements related to hospitality services;
Proficient in using hospitality management software and tools (Computerized Maintenance Management System or hospitality management platforms); Have a knowledge of industry trends and best practices; Proven experience in managing large-scale of hospitality services and operations within an organization, such as hotels/ resorts/ cruises.
Proven leadership in diverse environments, team development, and problem-solving; Good communication and interpersonal skills, with the ability to organizational and customer service skills to excel in a dynamic operations; Ability to work both independently and as a team player and thrive in a fast paced and high-pressure environment.
Excellent communication skills in English both verbal and written and computer literate.
Willing to be based at site with regular working days; Possibility to relocate family.

Working Location : Site Based - West Sumbawa

Amman Mineral International (AMMAN) is the second-largest copper-and-gold mining company in Indonesia, operating the Batu Hijau mine on the island of Sumbawa. In all aspects of business and operations, AMMAN adheres to international standards of corporate governance, sustainability, and environmental responsibility.

The corporate vision is to be a transformative organization creating a legacy of best. This vision reflects the commitment to achieve excellence in all operational aspects. Through optimal operational efficiency and astute financial management, AMMAN can maintain a cost of production lower than sales revenue even during the most-challenging phases of a market cycle.

AMMAN continues to encourage “brave thinking” from all employees. Innovative ideas, from whatever source, are evaluated without prejudice and implemented if found useful. This concept is also applied to programs to improve the welfare of local communities. Through “brave thinking”, AMMAN has become a role model for other business entities striving for operational excellence and good environmental stewardship.