Strategic Technical Account Manager, Aquaculture

Bandung Institute of Technology; Indonesia; On-site; IDR 350,000,000 - 650,000,000; Full time

Job summary

Bandung Institute of Technology is seeking an experienced Account Manager with 3-5 years in technical sales or customer-facing services in aquaculture. You will lead account planning, provide technical consultations, and coordinate with sales and operations to meet growth and retention targets.

The role involves field visits to shrimp farming sites, cross-functional collaboration, and data-driven decision making to optimize service delivery and customer satisfaction.

Qualifications

• Minimum Bachelor's degree in Aquaculture, Fisheries, Marine Science, Biology, Life Sciences, or a related field.
• 3-5 years in technical sales, account management, aquaculture, shrimp farming, or customer-facing technical services; team leadership preferred.
• Demonstrated ability to manage customer accounts, build long-term relationships, identify business opportunities, and improve retention.
• Understanding of shrimp farming operations and aquaculture practices; familiarity with lab testing, molecular diagnostics, or sequencing is a plus.
• Strong leadership, communication, and interpersonal skills with cross-functional coordination.
• Analytical and problem-solving skills to interpret technical information and develop data-driven recommendations.
• Proficiency in Google Sheets or Excel for data analysis and KPI tracking; knowledge of Metabase is a plus.
• Customer-focused mindset with ability to manage expectations, escalations, and stakeholder relationships.
• Ability to coordinate cross-functional projects with Commercial, Laboratory, Research, Product teams.
• Willingness to conduct field visits and travel to customer sites; strong organizational skills.

Responsibilities

• Develop and implement account management strategies to strengthen customer relationships, improve retention, and identify opportunities for growth.
• Oversee technical consultations and customer support related to shrimp farming operations, aquaculture practices, product applications, laboratory services, and sequencing solutions.
• Coordinate with the Commercial team to align activities with sales targets, retention initiatives, cross-selling opportunities, and business development strategies.
• Monitor account performance, service utilization, customer satisfaction, and technical outcomes to identify risks and opportunities.
• Analyze feedback, field data, technical findings, and service performance to develop actionable recommendations.
• Manage customer escalations and coordinate cross-functional problem-solving for timely resolution of issues.
• Build and maintain strategic relationships with key customers and stakeholders; prepare periodic performance reviews and strategic recommendations.

Skills

Account management

Relationship building

Leadership

Technical sales

Data analysis

Communication

Education

Bachelor's degree in Aquaculture/Fisheries/Marine Science/Biology/Life Sciences

Job description

Bandung Institute of Technology is seeking an experienced Account Manager with 3-5 years in technical sales or customer-facing services in aquaculture. You will lead account planning, provide technical consultations, and coordinate with sales and operations to meet growth and retention targets.

The role involves field visits to shrimp farming sites, cross-functional collaboration, and data-driven decision making to optimize service delivery and customer satisfaction.