Strategic Hospital Operations & Service Leader

Siloam Hospitals Group; Cirebon; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

Siloam International Hospitals is seeking a passionate Head of Operations & Services to drive patient experience and operational excellence across the hospital.

As head of operations, you will lead cross-functional teams, analyze patient feedback and service performance data, and collaborate with the Head Office to implement organization-wide improvement programs, ensuring quality, efficiency and adherence to hospital standards.

Qualifications

• Bachelor's or Master's degree in Healthcare Administration, Business Administration, Management, or a related field.
• Minimum 5 years of experience in hospital operations, healthcare management, operational excellence, or project management.
• Strong leadership with the ability to inspire, develop, and lead multidisciplinary teams.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Solid understanding of hospital operations, patient journey, service quality, and process improvement.
• Experience managing operational projects and driving organizational change is highly preferred.

Responsibilities

• Champion operational excellence by leading service improvement initiatives that elevate the patient experience.
• Collaborate with Siloam Head Office to implement organization-wide operational excellence programs and become a key change agent within the hospital.
• Analyze patient feedback, complaints, and service performance data to identify improvement opportunities and implement impactful solutions.
• Lead cross-functional teams to optimize hospital operations across both clinical and non-clinical services.
• Develop, monitor, and continuously improve operational processes to ensure service quality, efficiency, and compliance with hospital standards.
• Build a culture of continuous improvement that empowers teams to deliver outstanding healthcare experiences.

Skills

Leadership

Data-driven

Hospital operations

Project management

Team leadership

Education

Bachelors in Healthcare Administration

Masters in Healthcare Administration

Job description

Siloam International Hospitals is seeking a passionate Head of Operations & Services to drive patient experience and operational excellence across the hospital.

As head of operations, you will lead cross-functional teams, analyze patient feedback and service performance data, and collaborate with the Head Office to implement organization-wide improvement programs, ensuring quality, efficiency and adherence to hospital standards.