Strategic Client Growth & Delivery Lead

Fabs.co; Jakarta Timur; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Fabs.co is seeking a Client Account Manager to join our Jakarta team and manage day-to-day client relationships across multiple accounts. You will translate client objectives into actionable internal plans, maintain timelines, and coordinate internal teams to ensure on-time delivery.

You will proactively update clients, identify risks, and protect scope while pursuing growth opportunities. Strong English and Bahasa Indonesia communication is required.

Qualifications

• Minimum 2 years in a digital, creative, media, or B2B service environment.
• Has acted as primary client contact and managed multiple client accounts or projects.
• Can produce clear client updates and internal briefs, build delivery timelines, and show an example of handling a delay, delivery issue, or client escalation.
• Comfortable translating client needs into clear briefs and actionable plans for internal teams.
• Strong judgement in managing expectations: protect scope, delivery quality, and team capacity while being helpful to clients.
• Can identify whether a client request is within scope, out of scope, or a genuine opportunity for account growth.
• Clear written and verbal communication in Bahasa Indonesia and professional English.
• Highly organised, proactive, detail-oriented, and calm when managing changes or delivery issues.
• Understanding of digital marketing or performance marketing is a strong advantage.

Responsibilities

• Join the post-deal handover and client kickoff, then become the primary day-to-day contact for assigned existing clients.
• Translate the signed scope, client objectives, deliverables, timelines, and commercial commitments into a clear internal working plan.
• Build and maintain project timelines, meeting notes, action lists, and delivery trackers so clients and internal teams stay aligned.
• Coordinate relevant internal teams, follow up on dependencies, and keep delivery moving according to agreed priorities.
• Provide proactive, structured, and solution-oriented updates to clients; do not wait for clients to chase information.
• Identify risks to timeline, scope, quality, or client satisfaction early, then elevate them with a proposed solution.
• Manage client feedback and changes carefully, ensuring out-of-scope requests are clarified, documented, and handled through the right internal and commercial process.
• Maintain complete account documentation, including active scope, key decisions, feedback, opportunities, risks, and next actions.
• Develop a strong understanding of each client's business goals, current challenges, and evolving needs.
• Identify and qualify relevant repeat-order, cross-sell, or upsell opportunities; coordinate the required internal input and support the commercial process through to close.
• Contribute to client retention, renewal readiness, and sustainable account growth without pushing irrelevant services.

Skills

Client management

Account coordination

Documentation

Timeline planning

Risk management

Communication

Bilingual English/Bahasa Indonesia

Tools

Google Workspace

Spreadsheets

Presentations

Project-management tools

AI tools

Job description

Fabs.co is seeking a Client Account Manager to join our Jakarta team and manage day-to-day client relationships across multiple accounts. You will translate client objectives into actionable internal plans, maintain timelines, and coordinate internal teams to ensure on-time delivery.

You will proactively update clients, identify risks, and protect scope while pursuing growth opportunities. Strong English and Bahasa Indonesia communication is required.