Store Operations Auditor

PT Map Zona Adiperkasa; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT Map Zona Adiperkasa is seeking a Retail Operations Auditor to ensure operational excellence across MAP Tech Stores. The role will conduct comprehensive store audits, verify SOP adherence, and identify gaps that affect sales, customer experience, and compliance.

You will analyze audit trends, prepare detailed reports, and collaborate with Store Operations, Training, and Regional Management to drive corrective actions.

Qualifications

• Bachelor's degree in any discipline, preferably Business, Management, Accounting, or Industrial Engineering.
• 3–4 years of experience in Retail Audit or related fields.
• Strong knowledge of SOPs, sales processes, inventory and cash handling.
• Analytical with detail-oriented approach; proficient in audit documentation.

Responsibilities

• Conduct comprehensive operational audits of store operations, sales processes, and customer service.
• Perform surprise and risk-based audits for high-risk or underperforming stores.
• Prepare and maintain audit documentation, checklists, photos, and interview notes.
• Analyze audit trends and provide early warning to management.
• Verify key SOPs: promotions, inventory handling, cash reporting, returns, and warranties.
• Produce detailed reports with findings, risk ratings, and recommendations.

Skills

SOPs

Data analysis

Excel

Google Sheets

Power BI

Looker Studio

Education

Bachelor's degree

Job description

As a Retail Operations Auditor, you will play a key role in ensuring operational excellence across our MAP Tech Stores by providing independent assurance that stores operate according to SOPs, and identifying operational gaps that impact sales, profitability, customer experience, and compliance.

Key Responsibilities

Conduct comprehensive operational audits covering store operations, sales process, customer service, store opening & closing, general cleaning, grooming, merchandising, device demo security, documentation, store conditions, and traffic counter.

Perform surprise and risk-based audits for high-risk stores, underperforming stores, and stores with operational compliance concerns.

Prepare and maintain complete audit documentation including audit checklists, evidence collection, photos, interview notes, and audit reports.

Conduct root cause analysis to identify process gaps, SOP misunderstanding, leadership issues, training gaps, and control weaknesses.

Analyze audit trends including repeat findings, store compliance scores, customer complaint patterns, and fraud indicators to provide early warning to management.

Verify execution of key SOPs including promotions, sales process, inventory handling, device demo, cash reporting process, return process, and warranty handling.

Produce detailed reporting including audit findings, risk rating, store scores, trend analysis, repeat findings, recommendations, and executive summary.

Collaborate with Store Operations, Training, and Regional Management to drive preventive improvements and ensure closure of audit findings.

Requirements

Bachelor's degree in any discipline, preferably Business, Management, Accounting, or Industrial Engineering.

Minimum 3-4 years of experience in Retail Audit, Store Operations Audit, Internal Audit (Retail), Area Operations, or Loss Prevention.

Strong knowledge of retail store operations, SOPs, sales processes, and inventory & cash handling.

Excellent analytical skills with strong attention to detail and ability to perform root cause analysis.

Proficient in audit documentation, evidence collection, and audit reporting.

Data-driven with proficiency in Microsoft Excel / Google Sheets; familiarity with Power BI or Looker Studio is a plus.

Strong communication, interview, and interpersonal skills with high integrity and objectivity.

Willing to travel extensively for store visits and surprise audits, including outside regular working hours when required.

Proactive, firm, and able to work independently in the field.

Why Join MAP Tech?

Be part of Indonesia's leading lifestyle and technology retail ecosystem.

Play a strategic role in safeguarding operational excellence and compliance across hundreds of stores.

Work in a dynamic environment with direct exposure to global technology brands and large-scale retail operations.

Opportunity to make a direct impact on profitability, customer experience, and operational risk management.

Collaborative working environment with continuous learning and career growth opportunities.

PENGUMUMAN :

COMPANY OVERVIEW

In spite of many hurdles such as the crisis of 1998, natural calamities, local and international threats, MAP has fostered the business through the years, always creating opportunities. In a short span of time, our retail network and brand portfolio has expanded to over 150 brands covering many segment – from sports to fashion; department stores to trendy cafes. We currently trade on a footage of more than 660,000 sqm covered by over 1800 stores in prime retail locations throughout more than 60 cities in Indonesia.

HISTORY

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Debenhams, Oshkosh B’ Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 22,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands - including Wilson, Speedo, Converse, Mizuno, Diadora, Honma, TaylorMade, Adams Golf, Hasbro, Barbie,Thomas & Friends, among many others.

PRODUCT & SERVICES

As a leading retailer in Indonesia, MAP carries over 150 world-class brands that covers many segment including:

Sports : Reebok, Converse, Puma, Planet Sports, Sports Station, Sports Warehouse, The Athlete’s Foot, Rockport, Golf House, Airwalk, Babolat, Wilson, etc.

PENGUMUMAN :

COMPANY OVERVIEW

In spite of many hurdles such as the crisis of 1998, natural calamities, local and international threats, MAP has fostered the business through the years, always creating opportunities. In a short span of time, our retail network and brand portfolio has expanded to over 150 brands covering many segment – from sports to fashion; department stores to trendy cafes. We currently trade on a footage of more than 660,000 sqm covered by over 1800 stores in prime retail locations throughout more than 60 cities in Indonesia.

HISTORY

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Debenhams, Oshkosh B’ Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 22,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands - including Wilson, Speedo, Converse, Mizuno, Diadora, Honma, TaylorMade, Adams Golf, Hasbro, Barbie,Thomas & Friends, among many others.

PRODUCT & SERVICES

As a leading retailer in Indonesia, MAP carries over 150 world-class brands that covers many segment including:

Sports : Reebok, Converse, Puma, Planet Sports, Sports Station, Sports Warehouse, The Athlete’s Foot, Rockport, Golf House, Airwalk, Babolat, Wilson, etc.

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