Ecommerce Admin Support

PT Map Zona Adiperkasa; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

MAP is seeking a detail-oriented E-Commerce Admin Support to assist daily online business operations, ensuring accurate data reconciliation and smooth cross-department coordination. You will handle invoices, contracts, and signature requests; maintain up-to-date records for audits; reconcile transactions with Finance and logistics partners; and support reporting needs.

Collaborate with Customer Service, Store, and Warehouse to validate orders, manage stock, and resolve delivery issues while

Qualifications

• Bachelor’s degree in management, accounting, business, or related field.
• At least 1 year of experience in e-commerce, operational support, or administrative roles.
• Strong attention to detail and good analytical skills.
• Good communication and coordination skills.
• Able to work independently and collaboratively within a team.

Responsibilities

• Handle and process all operational documents including invoices, agreements, contracts, and signature requests.
• Ensure all documents are accurately recorded, properly filed, and communicated to relevant departments.
• Maintain up-to-date documentation for audit and compliance purposes.
• Perform regular reconciliation of transaction and order data with Finance, logistics partners, and internal systems.
• Identify discrepancies, investigate root causes, and coordinate with related teams to resolve issues promptly.
• Support Finance and Operations teams with data summaries, reports, and required documentation.
• Collaborate with Customer Service, Store, and Warehouse to validate order status, stock availability, customer complaints, and delivery discrepancies.
• Monitor, process, and follow up on customer return and refund requests.
• Coordinate with Warehouse and Customer Service teams to ensure returned goods are received, checked, and updated in the system.
• Work with Finance to ensure refund payments are completed accurately and on schedule.
• Conduct regular monitoring of competitor pricing, promotional activities, and product availability across online platforms.
• Prepare weekly/monthly competitor insight reports to support pricing strategies and promotional planning.

Skills

Detail-oriented

Proactive

Analytical skills

Communication & coordination

Education

Bachelor’s Degree in Management, Accounting, Business, or related fields

Job description

We are looking for a detail-oriented and proactive E-Commerce Admin Support to assist in daily online business operations. This role plays a critical part in ensuring smooth administrative processes, accurate data reconciliation, and effective cross-department coordination.

Key Responsibilities

Handle and process all operational documents including invoices, agreements, contracts, and signature requests.

Ensure all documents are accurately recorded, properly filed, and communicated to relevant departments.

Maintain up-to-date documentation for audit and compliance purposes.

Perform regular reconciliation of transaction and order data with Finance, logistics partners (e.g., JNE), and internal systems.

Identify discrepancies, investigate root causes, and coordinate with related teams to resolve issues promptly.

Support Finance and Operations teams with data summaries, reports, and required documentation.

3. Cross-Department Coordination

Collaborate closely with Customer Service, Store, and Warehouse teams to validate order status, stock availability, customer complaints, and delivery discrepancies.

Ensure timely follow-up and proper escalation of operational issues.

Align information across departments to minimize delays and operational errors.

Monitor, process, and follow up on customer return and refund requests.

Coordinate with Warehouse and Customer Service teams to ensure returned goods are received, checked, and updated in the system.

Work with Finance to ensure refund payments are completed accurately and on schedule.

5. Market & Competitor Monitoring

Conduct regular monitoring of competitor pricing, promotional activities, and product availability across online platforms.

Prepare weekly/monthly competitor insight reports to support pricing strategies and promotional planning.

Highlight trends, opportunities, and risks to the Online Operations and Marketing teams.

Requirements

Minimum Bachelor’s Degree in Management, Accounting, Business, or related fields.

At least 1 year of experience in e-commerce, operational support, or administrative roles.

Strong attention to detail and good analytical skills.

Good communication and coordination skills.

Able to work independently and collaboratively within a team.

Fashion Retail & Department Stores More than 10,000 employees

PENGUMUMAN :

COMPANY OVERVIEW

In spite of many hurdles such as the crisis of 1998, natural calamities, local and international threats, MAP has fostered the business through the years, always creating opportunities. In a short span of time, our retail network and brand portfolio has expanded to over 150 brands covering many segment – from sports to fashion; department stores to trendy cafes. We currently trade on a footage of more than 660,000 sqm covered by over 1800 stores in prime retail locations throughout more than 60 cities in Indonesia.

HISTORY

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Debenhams, Oshkosh B’ Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 22,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands - including Wilson, Speedo, Converse, Mizuno, Diadora, Honma, TaylorMade, Adams Golf, Hasbro, Barbie,Thomas & Friends, among many others.

PRODUCT & SERVICES

As a leading retailer in Indonesia, MAP carries over 150 world-class brands that covers many segment including:

Sports : Reebok, Converse, Puma, Planet Sports, Sports Station, Sports Warehouse, The Athlete’s Foot, Rockport, Golf House, Airwalk, Babolat, Wilson, etc.

PENGUMUMAN :

COMPANY OVERVIEW

In spite of many hurdles such as the crisis of 1998, natural calamities, local and international threats, MAP has fostered the business through the years, always creating opportunities. In a short span of time, our retail network and brand portfolio has expanded to over 150 brands covering many segment – from sports to fashion; department stores to trendy cafes. We currently trade on a footage of more than 660,000 sqm covered by over 1800 stores in prime retail locations throughout more than 60 cities in Indonesia.

HISTORY

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Debenhams, Oshkosh B’ Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 22,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands - including Wilson, Speedo, Converse, Mizuno, Diadora, Honma, TaylorMade, Adams Golf, Hasbro, Barbie,Thomas & Friends, among many others.

PRODUCT & SERVICES

As a leading retailer in Indonesia, MAP carries over 150 world-class brands that covers many segment including:

Sports : Reebok, Converse, Puma, Planet Sports, Sports Station, Sports Warehouse, The Athlete’s Foot, Rockport, Golf House, Airwalk, Babolat, Wilson, etc.

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