Store Manager: Drive Sales, Ops & Customer Experience

Burger King Indonesia; Kota Yogyakarta; On-site; IDR 350,000,000 - 500,000,000; Full time

Job summary

Burger King Indonesia is seeking an experienced Retail Store Manager to lead store operations, drive sales growth, and ensure product quality and customer satisfaction across multiple locations. The role requires strong leadership, English communication, and the ability to manage large teams while aligning with company budgets and promotional plans.

You will oversee inventory planning, supplier orders, and opening/closing procedures, while driving marketing initiatives and CSR activities to

Qualifications

• Hold minimum a bachelor’s degree in any discipline, preferably from Hospitality, Management, Business or Economics.
• Having minimum of 10 years of experience in QSR industry or heavily F&B can only be considered and having experience providing support at the executive/ Leadership level.
• Having Excellent Communication in English.
• Ability to manage large team.
• Proven leadership skill.
• Customer and sales Oriented.

Responsibilities

• Review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Set sales goals for marketing promotions and manage the execution for those plans.
• Maximize the sales.
• Ensure all product’s meet company’s quality standard and in turn guarantee customer satisfaction.
• Make inventory plan to anticipate any product shortage during service.
• Conduct periodic physical inventory check and conduct direct order to supplier, when necessary, to make sure that stock is available adequately.
• Make sure that store’s closing and opening is in accordance with operating hours and ensure that stores can operate properly.
• Manage income and expense budgets, including accounts / receivable, profit, and loss, etc.
• Follow the company’s acceptable levels of percentages of costs / expenses to sales.
• Direct, lead and control planning and implementation of marketing and community social responsibility events for the year, review monthly performance analysis and find ways to make marketing events successful.
• Ensure timely, market-oriented marketing / CSR activities and achieve budget.
• Direct, lead and control product development activities for new product or revitalization of current products, supervise and control experiment and costing, approve pricing and supervise preparation to obtain halal certification to ensure achievement of growth target.

Skills

Customer oriented

Sales focus

English communication

Team leadership

Education

Bachelor’s degree in Hospitality/Management/Business/Economics

Job description

Burger King Indonesia is seeking an experienced Retail Store Manager to lead store operations, drive sales growth, and ensure product quality and customer satisfaction across multiple locations. The role requires strong leadership, English communication, and the ability to manage large teams while aligning with company budgets and promotional plans.

You will oversee inventory planning, supplier orders, and opening/closing procedures, while driving marketing initiatives and CSR activities to