Store Floor Lead: Sales & Customer Experience

PT Pop Mart Indonesia; Denpasar; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

POP MART in Bali is looking for a Store Sales Supervisor to drive store sales, manage daily operations, and lead a frontline team. You will decompose targets, analyze data, and implement performance improvements while ensuring excellent customer service.

Responsibilities include supporting the Store Manager with interviews, training, inventory oversight, visual merchandising, and reporting on sales performance. A retail background of 2–4 years and leadership potential are required.

Qualifications

• 2–4 years of retail sales experience.
• Proven ability to meet and exceed sales targets.
• Strong customer service and communication skills.

Responsibilities

• Drive store sales and monitor performance with data-driven plans.
• Support Store Manager in hiring, training, and team development.
• Oversee inventory, merchandising, and daily store operations.

Skills

Retail sales

Customer service

Leadership

Data analysis

POS systems

Education

High school diploma or equivalent

Bachelor's degree in business/retail (preferred)

Tools

POS systems

Inventory management software

Microsoft Office

Job description

POP MART in Bali is looking for a Store Sales Supervisor to drive store sales, manage daily operations, and lead a frontline team. You will decompose targets, analyze data, and implement performance improvements while ensuring excellent customer service.

Responsibilities include supporting the Store Manager with interviews, training, inventory oversight, visual merchandising, and reporting on sales performance. A retail background of 2–4 years and leadership potential are required.