SPGDT/Emergency Call Center

Bali International Hospital; Provinsi Bali; On-site; IDR 50,220,000 - 89,280,000; Full time

Job summary

Bali International Hospital is seeking a proactive Call Center professional to handle emergency and referral calls in Bali. You will perform initial screenings, assess urgency, and coordinate ambulance dispatch with the ED and medical teams.

Fresh graduates are welcome; proficiency in Indonesian and English, calm under pressure, and computer literacy in Hospital Information Systems are essential. Shift work including nights and holidays is expected.

Qualifications

• Minimum Diploma (D3) in Nursing or Midwifery.
• Fresh graduates are welcome; internship or hospital customer service experience is a plus.
• Strong communication skills in Indonesian and English (oral and written).
• Clear voice projection and ability to remain calm under pressure.

Responsibilities

• Answer and respond to emergency and referral calls promptly and professionally.
• Perform initial phone screening to collect patient information and assess urgency.
• Coordinate ambulance dispatch and liaison with ED and medical teams.
• Manage referral administration via SPGDT/SISRUTE and monitor bed availability.
• Maintain accurate call logs, dispatch times, and referral records in the HIS.

Skills

Phone etiquette

Communication skills

English language

Indonesian language

Calm under pressure

Computer literacy

Education

Diploma (D3) in Nursing or Midwifery

Tools

Hospital Information System (HIS)

Job description

This role involves answering and responding to incoming emergency and referral calls promptly, accurately, and professionally, performing initial phone screening to gather patient information, assessing urgency, and relaying basic pre-arrival instructions when necessary.

Key responsibilities

Answer and respond to incoming emergency and referral calls promptly, accurately, and professionally

Perform initial phone screening to gather patient information, assess urgency, and relay basic pre-arrival instructions when necessary

Coordinate ambulance dispatch and communicate closely with the Emergency Department (ED) and medical teams regarding incoming patients

Manage incoming and outgoing patient referral administration via SPGDT/SISRUTE and monitor real-time hospital bed availability

Maintain accurate documentation of all call logs, dispatch times, and patient referral records in the hospital system

Requirements

Minimum Diploma (D3) in Nursing or Midwifery

Fresh graduates are welcome to apply (prior internship or experience in hospital customer service/emergency unit is a plus)

Good communication skills in Indonesian and English (both verbal and written) to effectively assist local and international patients/callers

Clear voice projection, empathetic, adaptive, and able to remain calm and decisive under high-pressure situations

Computer literate (Ms. Office) and comfortable operating Hospital Information Systems (HIS) and multi-line telecommunication tools

Willing to work in rotating shifts (including nights, weekends, and public holidays)

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Call Centre Role?
• Which of the following types of qualifications do you have?
• Are you willing to work in a shift system?

Bali International Hospital is a healthcare institution committed to delivering quality medical services with international standards. Supported by professional healthcare personnel, advanced medical technology, and integrated healthcare services, the hospital aims to provide comprehensive and patient-centered care for both local and international patients.

Bali International Hospital is a healthcare institution committed to delivering quality medical services with international standards. Supported by professional healthcare personnel, advanced medical technology, and integrated healthcare services, the hospital aims to provide comprehensive and patient-centered care for both local and international patients.