Specialist Solution Engineer, Digital 360

Salesforce; Jakarta Pusat; On-site; IDR 300,000,000 - 550,000,000; Full time

Job summary

Salesforce is seeking a Solutions Engineer in Jakarta to empower digital marketing initiatives with the Marketing Cloud stack. You will collaborate with sales, product, and customers to translate business needs into technical solutions, deliver product demonstrations, and shape the customer journey.

The ideal candidate has 3–10+ years in pre-sales, strong HTML/JavaScript/CSS skills, Bahasa Indonesia fluency, and experience in digital marketing and storytelling.

Qualifications

• Fluent Bahasa Indonesia for stakeholder liaising and pre-sales discussions.
• Solid background in HTML/CSS/JavaScript and mobile tech for digital marketing.
• Experience in storytelling, storyboarding, and technical solution design.
• Strong presentation skills and ability to map business needs to IT roadmaps.

Responsibilities

• Collaborate with sales, product, and customers to uncover requirements.
• Develop solutions and roadmaps for digital marketing challenges.
• Demonstrate Salesforce Marketing Cloud capabilities to C-level and users.
• Translate complex tech concepts into clear value propositions.

Skills

Bahasa proficiency

Pre-sales

HTML

JavaScript

CSS

Mobile technologies

Digital marketing

Storytelling

Storyboarding

SQL

Martech

Enterprise software

Education

Bachelor's Degree in Information Technology, Computer Science, or Interactive Design

Tools

PowerPoint

Google Slides

SQL

Job description

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You\'re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce Digital 360, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple-to-use, flexible, reliable and user-friendly business tools that enable companies to take their customers on an engaging 1:1 journey with their brand, at scale. We power these customer journeys for brands via our secure, 100% cloud-based technology across Email, Mobile, Social, Web, Ads, and any connected device, helping to transform businesses, driving exceptional growth for customers via the delivery of key business objectives, and just plain cool technology!

The Solutions Engineering Team: a bit about us

The Solutions Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack. We\'re a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It\'s like a startup, without the capital.

Your Responsibilities: a bit about you

A Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it\'s strategic and high-level, or highly detailed and technical. The highly respected role of the Solution Engineer is seen as the voice of reason, and generally focuses on the following key areas:

• Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
• Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
• Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though.
• Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it\'s not.

Requirements

• Proficiency with Bahasa llanguage as the role requires liaising with Bahasa-speaking customers and stakeholders based in Indonesia
• Pre-sales consulting experience with experience focused exclusively on the digital space
• Technical Skills on HTML, Javascript, CSS and Mobile technologies needed.
• Bachelor\’s Degree in Information Technology, Computer Science, or Interactive Design
• Understanding of digital marketing best practices
• Experience Storytelling, Storyboarding, Technical Solution Design
• Experience developing mobile responsive web pages, emails and apps
• Experience with presentation software including PowerPoint, Google Slides.
• Pitching ideas, presenting to internal/external stakeholders
• A passion for solving problems
• 3 to 10+ years relevant work experience
• Industry experience across financial services, telecommunications, travel or retail preferred
• Salesforce Certifications and or Trailhead Ranger status
• SQL and relational database modelling experience
• Understanding and experience in the Martech landscape
• Enterprise software experience

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what\'s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates\' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that\'s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.