SPA Team Leader

Hyatt Hotels Corporation; Kuta; On-site; IDR 799,432,000 - 1,154,734,000; Full time

Job summary

Hyatt Regency Tamaya Resort and Spa is seeking a Spa Supervisor to oversee the spa team, ensuring exceptional guest service and smooth daily operations.

Responsibilities include staff supervision, daily audits, cost controls, and adherence to property standards. The role requires leadership, English communication, and the ability to train and develop team members.

Qualifications

• Experience in hospitality industry minimum 2-year experience in a similar position in 5 stars.
• Indonesian Nationality with a degree in Hospitality or related field.
• Strong leadership and coordinating team.
• Excellent English communication skills, guest service mindset and people management.
• Able to do basic Spa and beauty treatments.

Responsibilities

• Supervise and organize spa therapist and spa attendant staff, ensuring daily spa operations run smoothly and guests receive maximum service and satisfaction.
• Implement daily check & audit; file daily checklist of defects, glitches, maintenance; report pending tasks to Manager.
• Control, report, and participate in activities of all spa department personnel; report staff issues to Manager.
• Ensure implementation of property core standards in the department and regular assessments, checklists, and team communications.
• Coordinate with Manager to ensure policies and procedures are followed by spa staff and daily workers; conduct short training.
• Set weekly tasks and report to Manager; handle administration and data collection daily.
• Be flexible and perform other duties or redeploy to other departments as required to meet business needs and guest service.

Skills

Leadership

People management

English communication

Education

Degree in Hospitality or related field

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

1. Supervise, and organizes spa therapist and spa attendant, ensuring all aspects of the daily spa operation runs smoothly and guests are providing with maximum levels of service and satisfaction. Work together with Spa & AL Manager to maintain cost and monitoring therapist and attendant / daily worker’s cost conscious.

2. Implement daily check & Audit. File daily check list of: defect, glitch, maintenance of the day. Report pending task to Manager.

3. Responsible for controlling, reporting and participating in the activities of all personnel engaged in spa department activities. Report to Manager with any staff related issues.

4. Responsible for ensuring implementation of property core standard in the department and implementation of the regular assessments, checklists, and communication to your team and your superior. Responsible for ensuring Spa & Spa Retail operational in line with standard and levels of service and guest’s satisfaction maintain while Manager is off duty.

5. Participate and work together with Manager to ensure that all policies, procedures and rules, set by the management are adhered to by Spa therapist, Spa attendant and Daily worker in Communications at all times. Able to conduct short training.

6. Determinate weekly task and report it as responsibility to Manager. Ensure all administration and collect data in daily basis.

7. To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

The successful candidate will meet the following criteria:

• Experience in hospitality industry minimum 2-year experience in a similar position in 5 (five) stars.
• Indonesian Nationality with a degree in Hospitality or related field.
• Strong in leadership and coordinating team.
• Excellent English communication skills, strong guest service mindset and people management & development skills.
• Able to do basic Spa and beauty treatments.

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