Housekeeping Supervisor

Hyatt Hotels Corporation; Indonesia; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina in Cambridge, MD, US is seeking a dynamic Housekeeping Team Leader. The role focuses on managing the cleanliness of guest rooms and floors, and supporting efficient department operations in line with Hyatt standards.

You will report to the Housekeeping Assistant Manager and lead a team to deliver courteous, professional service while maintaining high cleanliness and guest satisfaction levels.

Qualifications

• Minimum 1 year of solid experience as Housekeeping Team Leader in a large 5-star luxury hotel or resort.
• Diploma in Hospitality or other relevant fields; a Bachelor’s Degree is a plus.
• Has strong leadership skills, trains and develops team, and is a role model.
• Excellent English communication, both written and spoken.
• Experience with Property Management System such as OPERA.

Responsibilities

• Supervise rooms area operations per concept statement, providing courteous, professional, and flexible service.
• Ensure cleanliness and maintenance of housekeeping equipment; schedule preventive maintenance and repairs.
• Ensure Attendants demonstrate discipline and courtesy in guest interactions.
• Monitor room status to maximize sales opportunities.
• Handle guest inquiries politely and report issues for prompt follow-up.

Skills

Leadership

English communication

Team training

Customer service orientation

Education

Diploma in Hospitality

Bachelor's Degree (a plus)

Tools

OPERA PMS

Job description

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\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing, and enthusiastic – Housekeeping Team Leader with a strong background and experience in Housekeeping and rooms’ management to join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.

The Housekeeping Team Leader will be responsible for assisting in managing all functions related to the cleanliness of the hotel's guest rooms and floors and assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

As a Housekeeping Team Leader, you will be reporting to the Housekeeping Assistant Manager and below are some of the key responsibilities:

• Assist the Assistant Manager - in efficiently supervising the rooms area according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.


• To ensure the cleanliness and maintenance of all housekeeping equipment, and schedule necessary preventive maintenance and repair work.


• To ensure that Housekeeping Attendants exercise proper discipline and courtesy in attending to guests needs and requests.


• To be constantly aware of the room status and to obtain maximum vacant rooms for sales.


• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Assistant Manager if no immediate solution can be found and assure follow up with guests.

Qualifications

• Minimum of 1 year of solid experience as Housekeeping Team Leader in a large 5-star luxury hotel or resort.


• Diploma in Hospitality or other relevant fields. A Bachelor’s Degree is a plus


• Has a solid background of working in a high demand business environment.


• Has strong leadership skills, train and develop team, and is a role model.


• Eloquent in English communication in both written and spoken.


• Is well versed in working with Property Management System such as OPERA and other systems.


• Has proven track of working with timelines and targets.


• Highly conscientious and diligent.


• Excellent organizational and time management skills.

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina | Cambridge , MD , US

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