Spa Operations Manager

Sheraton Hotels & Resorts; Sijuk; On-site; IDR 144,000,000 - 288,000,000; Full time

Job summary

Marriott International seeks a Spa Manager to supervise and coordinate activities of staff delivering spa services, including salon, skin care, program coordination, reservations, reception, massage and locker room areas. The role focuses on guest and employee satisfaction and achieving the operating budget.

The ideal candidate has a high school diploma or GED and at least 2 years of experience in spa or guest services, with experience in managing budgets and staff in a hotel spa environment.

Qualifications

• High school diploma or GED with 2 years experience in spa, guest services, or related field.

Responsibilities

• Supervises and coordinates employees delivering spa services, including salon, skin care, reservations, reception, massage and locker room areas.
• Assists in managing budgets, operating statements and payroll progress reports to support financial goals.
• Maintains cleanliness of spa and related areas and ensures proper supplies and uniforms are available.
• Delivers exceptional guest service and handles guest problems and feedback to improve service levels.
• Participates in employee training, development, and performance management to maintain standards.

Education

High school diploma or GED

Job description

Marriott International seeks a Spa Manager to supervise and coordinate activities of staff delivering spa services, including salon, skin care, program coordination, reservations, reception, massage and locker room areas. The role focuses on guest and employee satisfaction and achieving the operating budget.

The ideal candidate has a high school diploma or GED and at least 2 years of experience in spa or guest services, with experience in managing budgets and staff in a hotel spa environment.