Solutions Engineer - Audio Visual & Room Management

Thales; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Benefits offered by this job

Job summary

Thales in Jakarta, Indonesia is seeking a Solution Engineer to strengthen MySite, our room management system, within the Audiovisual Services Squad. You will configure and maintain equipment and infrastructure across multiple countries, including France, the UK, Romania and Singapore.

You will write user guides and support documentation, collaborate with users, project teams and suppliers, contribute to deployment and ongoing maintenance, and handle level 2 incidents.

Qualifications

• You are comfortable writing documentation for end users and support teams.
• You are proficient with Excel functions.
• You work autonomously.
• You enjoy getting to the bottom of technical issues and finding solutions.
• Ideally, you know a scripting language and can build tools to automate repetitive tasks.
• You understand client needs and requirements, and can discuss them in business terms.
• You can work and discuss technical topics in English; French is an advantage.

Responsibilities

• Write user guides
• Write support documentation
• Work closely with users, project teams and suppliers
• Contribute to the deployment of the solution
• Support the operational maintenance of the existing solution
• Handle escalated incidents as level 2 support (SN2)

Skills

Documentation writing

Excel proficiency

Autonomy

Troubleshooting

Scripting

English communication

Tools

Cisco codecs

Polycom codecs

Job description

Thales in Jakarta, Indonesia is seeking a Solution Engineer to strengthen MySite, our room management system, within the Audiovisual Services Squad. You will configure and maintain equipment and infrastructure across multiple countries, including France, the UK, Romania and Singapore.

You will write user guides and support documentation, collaborate with users, project teams and suppliers, contribute to deployment and ongoing maintenance, and handle level 2 incidents.