MySite Platform Engineer — Room Management & AV Support

Thales Group; Indonesia; On-site; IDR 150,000,000 - 270,000,000; Full time

Job summary

Thales Group in Jakarta, Indonesia is seeking a Solution Engineer to strengthen MySite, our room management system, and to support audiovisual services across multiple countries. The role focuses on configuration, maintenance, and documentation for end users and support teams.

You will collaborate with project teams, suppliers, and users to deploy and maintain the solution, write guides, and handle level 2 incidents while applying business-minded communication in English (French is a plus).

Qualifications

• Ability to write end-user and support team documentation.
• Proficient with Excel functions.
• Self-driven and autonomous.
• Investigates issues and provides solutions.
• Optional scripting knowledge to automate tasks.
• Communicates client needs in business terms.
• English required; French is a plus.

Responsibilities

• Write user guides.
• Write support documentation.
• Work closely with users, project teams and suppliers.
• Contribute to the deployment of the solution.
• Support the operational maintenance of the existing solution.
• Handle escalated incidents as level 2 support (SN2).

Skills

Documentation writing

Excel proficiency

Autonomy

Problem solving

Scripting knowledge

Business communication

English language

Job description

Thales Group in Jakarta, Indonesia is seeking a Solution Engineer to strengthen MySite, our room management system, and to support audiovisual services across multiple countries. The role focuses on configuration, maintenance, and documentation for end users and support teams.

You will collaborate with project teams, suppliers, and users to deploy and maintain the solution, write guides, and handle level 2 incidents while applying business-minded communication in English (French is a plus).