AV Solutions Engineer | Room Tech & Global Deployments

thales; Jakarta Pusat; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

Thales is seeking a Solution Engineer to strengthen MySite, our room management system, within the Audiovisual Services Squad. You will configure and maintain equipment across multiple sites and collaborate with users, project teams and suppliers.

You will write end-user guides and support docs, work in English (French a plus), automate repetitive tasks with scripting when possible, and help deploy and maintain the solution.

Qualifications

• Write end-user and support-team documentation.
• Proficient with Excel functions.
• Work autonomously and troubleshoot issues.
• Able to discuss needs in business terms; English required, French optional.

Responsibilities

• Write user guides.
• Write support documentation.
• Work closely with users, project teams and suppliers.
• Contribute to deployment of the solution.
• Support operational maintenance of the existing solution.
• Handle escalated incidents as level 2 support (SN2).

Skills

Documentation writing

Excel functions

Autonomy

Problem solving

Scripting language

Business communication

English communication

French language

Job description

Thales is seeking a Solution Engineer to strengthen MySite, our room management system, within the Audiovisual Services Squad. You will configure and maintain equipment across multiple sites and collaborate with users, project teams and suppliers.

You will write end-user guides and support docs, work in English (French a plus), automate repetitive tasks with scripting when possible, and help deploy and maintain the solution.