Global AV Solutions Engineer – Room Management

Thales EV; Jakarta Pusat; On-site; IDR 279,000,000 - 390,600,000; Full time

Job summary

Thales in Jakarta, Indonesia, seeks a Solution Engineer to strengthen MySite, our room management system, within the Audiovisual Services Squad. You will configure and maintain equipment across France, the UK, Romania and Singapore.

You will write end-user guides and support docs, work with users and suppliers, contribute to deployments and ongoing maintenance, and handle level-2 incidents. Excel skills, autonomy, and English communication are essential; French is a plus.

Qualifications

• Comfortable writing documentation for end users and support teams.
• Proficient with Excel functions.
• Work autonomously and troubleshoot technical issues.
• Ideally know a scripting language and build automation tools.
• Understand client needs and discuss in business terms.
• Able to communicate in English; French is an advantage.

Responsibilities

• Write user guides.
• Write support documentation.
• Work closely with users, project teams and suppliers.
• Contribute to the deployment of the solution.
• Support the operational maintenance of the existing solution.
• Handle escalated incidents as level 2 support (SN2).

Skills

Documentation writing

Excel proficiency

Autonomy

Troubleshooting

Scripting language

Client needs analysis

English communication

Tools

Cisco codecs

Polycom codecs

Job description

Thales in Jakarta, Indonesia, seeks a Solution Engineer to strengthen MySite, our room management system, within the Audiovisual Services Squad. You will configure and maintain equipment across France, the UK, Romania and Singapore.

You will write end-user guides and support docs, work with users and suppliers, contribute to deployments and ongoing maintenance, and handle level-2 incidents. Excel skills, autonomy, and English communication are essential; French is a plus.