SME Activation Intern

DOKU, PT NUSA SATU INTI ARTHA; Jakarta Selatan; On-site; IDR 22,320,000 - 33,480,000; Part time

Job summary

DOKU, PT NUSA SATU INTI ARTHA is seeking an Intern to assist in managing merchants in our WhatsApp community. You will convey product and campaign information and craft messages for a broad audience.

This role fits students who enjoy coordinating activities, have strong English skills, and can work from our Jakarta office for a 6-month term.

Qualifications

• Fresh graduates or final-year students are welcome to apply.
• Ability to converse in English.
• Attention to detail and multitasking ability.
• Creative and active mindset; good team player.

Responsibilities

• Reply to merchant chats on WhatsApp about activation of DOKU's products and services.
• Share educational material on products, services, and campaigns.
• Manage merchant journeys related to activation and campaigns to improve efficiency.
• Support education efforts through digital channels to help merchants understand DOKU's services.
• Manage response data from activities within the WhatsApp group.

Education

Fresh graduates or final-year students from all majors (preferably Business Management or Communications)

Job description

Intern

Job Description

About the role

This position helps manage merchants in our WhatsApp community. Ensure that each merchant understands DOKU's products and services, as well as any campaigns that have been organized and how to participate in them. It's a great fit for someone who enjoys organizing impactful programs (like student initiatives or campus events), and is confident in crafting messages that resonate with a wide audience.

What Will You Do:

• Reply to merchant chats on WhatsApp regarding the activation of DOKU's products & services.
• Share educational material on DOKU's products & services, as well as campaign information.
• Manage merchant journeys related to activation and campaigns to make them more efficient.
• Support education efforts through digital channels (e.g., WhatsApp, social media) to help merchants better understand DOKU's services.
• Manage response data from any activity within the WhatsApp group (e.g., number of participants in a campaign, engagement with educational materials, etc.).
• Support the execution of simple merchant campaigns or programs to help boost their engagement.

What We Are Looking For:

• Fresh graduates or final-year students from all majors (preferably Business Management or Communications students.
• Ability to converse in English.
• Preferably have experience managing communities (college community or campus event experiences are acceptable).
• Having a passion for MSMEs and digital marketing growth.
• Attention to detail and ability to multitask.
• Creative and active.
• Reliable and a good team player who enjoys a fast-paced environment.
• Comfortable with managing simple campaigns or programs to boost merchant engagement (analogous to organizing student events or initiatives in a university setting) .
• Have a good sense of language and communication, ideally with copywriting experience or an interest in crafting engaging written content.
• Willing to work from the office (WFO) in Jakarta for 6 months and can join ASAP

Job Snapshot

Updated Date

23-10-2026

Job ID

JOBID_376

Department

CEO