SMB Team Lead - TikTok Local Services

TIKTOK PTE LTD (TIKTOK); Jakarta Pusat; On-site; IDR 90,000,000 - 140,000,000; Full time

Job summary

TikTok PTE LTD (TikTok) is seeking a dynamic SMB Lead for its Local Services team in Jakarta. You will lead the SMB sales unit, coach managers, and shape scalable strategies to meet revenue goals while ensuring client success.

You will collaborate with Marketing, Product, and Sales Ops to scale best practices, drive measurable outcomes for SMB and long-tail clients, and foster diversity and a high-performance culture. Fluent English and Bahasa Indonesia are required.

Qualifications

• Bachelor’s degree holder.
• Extensive experience in business development or account management roles, especially SMB or long-tail clients.
• People management experience, leading and inspiring sales teams with targets.
• Experience in cross-functional collaboration and delivering client outcomes.
• Analytical, detail-oriented with a can-do attitude and willingness to learn.
• Proficiency in English and Bahasa Indonesia for global/local teams.

Responsibilities

• Lead the SMB team and coach to enable client success.
• Identify areas for process, product and tooling improvements with scalable solutions.
• Set goals and expectations, fostering a high-performance culture.
• Collaborate with Marketing, Product, Sales Ops to scale best practices.
• Promote diversity and empower team members to participate fully.
• Lead with data-driven insights to improve advertising offerings.

Skills

Leadership

People management

Account management

Sales

Analytical skills

Cross-functional collaboration

English proficiency

Bahasa Indonesia

Education

Bachelor's degree

Job description

Responsibilities

About the TeamTikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.Responsibilities:1. Lead the SMB team and provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond.2. Identify areas for process, product and tooling improvement to enable scalable solutions for our clients. You will be comfortable with taking on revenue goals and developing scalable strategies on how to achieve them.3. Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture.4. Work collaboratively with the entire SMB team to support and enable the success of our sales teams. You will work closely with Marketing, Product, Sales Ops and Merchant Education to identify opportunities to scale out best practices, knowledge and performance gaps.5. You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest.6. Take initiative, there is no task too big or too small. You will be able to lead by example with supporting your team on best practices and how to analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.

Qualifications

Minimum Qualifications1. Bachelor’s degree holder.2. Extensive experience in business development or account management roles, specially in managing SMB or long tail clients.3. People management experience, leading and inspiring sales team while driving measurable business outcomes, with proven track record in delivering targets.4. Experience in business development, account management, sales or partnership and with proven track record in delivering targets.5. Analytical skills and process management skills, high attention to detail and rigor, can-do attitude, and desire to learn.6. Proven ability to collaborate cross-functionally and drive measurable client outcomes.7. Proficiency in English and Bahasa Indonesia is a must in order to communicate with the global and local sales team.