SMB Account Manager

JD.com Inc.; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

JD Industrials, the industrial supply chain arm of JD.com, is expanding its Indonesian SMB coverage from Jakarta. The role focuses on acquiring and growing small to medium manufacturers, automotive and hardware channels, with on-site work in Jakarta.

Key tasks include visits, negotiations, contract finalization and ongoing account management to achieve sales targets, while collaborating with fulfillment, product, and supply chain teams to resolve issues and ensure customer satisfaction.

Qualifications

• Fluent English and Bahasa Indonesia for business negotiations.
• Minimum 3 years of B2B sales experience in Indonesia (MRO/industrial goods/hardware preferred).
• Existing local Indonesian SMB industrial customer resources required.
• Based in Jakarta and able to work on-site.

Responsibilities

• Develop and manage Indonesian SMB accounts across manufacturers, distributors, and local hardware stores.
• Conduct client visits, negotiations, proposals, and order follow-up; handle quotations and contracts.
• Drive new client signings and maintain existing accounts to boost activation and transaction volume.
• Collect local market and channel insights and share feedback for product/policy iterations.
• Coordinate with Fulfillment, Product, and Supply Chain teams to resolve orders and after-sales issues.
• Maintain customer database, pipeline, and visit records; submit regular sales reviews.

Skills

Fluent English

Bahasa Indonesia

Chinese language (a plus)

Job description

About JD Industrials

JD Industrials, the industrial supply chain business of JD.com, is a leading HKEX-listed digital MRO procurement platform. It covers over 57.1 million industrial SKUs and connects more than 120,000 suppliers and manufacturers.

Overseas market is our key growth strategy. We operate in Indonesia, Malaysia, Vietnam, Saudi Arabia and other markets, delivering localized one-stop digital procurement and fulfillment solutions for local industrial clients and Chinese overseas factories across automotive, electronics, energy, construction and general manufacturing sectors. We are building the local industrial supply chain ecosystem in Indonesia, partnering with global industrial brands and local suppliers to help local SMBs, distributors and hardware stores streamline standardized procurement.

Location: Luminary Tower 59floor, Jl. M.H. Thamrin No.10, RT.5/RW.1, Kb. Melati, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10230

Job Responsibilities

1. Develop and manage Indonesian SMB accounts, including small & medium manufacturers, automotive tier suppliers, electronics factories, construction & energy enterprises, industrial distributors and local offline hardware stores.


2. Conduct client visits, business communication and demand discovery; identify standard MRO procurement needs, prepare standard cooperation proposals, handle quotation, negotiation, contract confirmation and order follow-up.


3. Drive new client signing and conversion; operate existing accounts continuously to boost customer activation, repeat purchase and transaction volume, deliver assigned SMB sales target.


4. Collect local market, competitor and channel insights, share customer feedback to support local product & policy iteration.


5. Coordinate with fulfillment, product and supply chain teams to resolve order, delivery and after-sales issues.


6. Maintain customer database, sales pipeline and visit records; submit regular sales review reports.

Job Requirements

1. Mandatory: Fluent in English and Bahasa Indonesia for business negotiation. Chinese language is a strong plus.


2. Hard requirement: Existing local Indonesian SMB industrial customer / channel resources (small factories, industrial distributors, hardware channels).


3. Minimum 3 years B2B sales experience in Indonesia, MRO / industrial goods / hardware industry background preferred.


4. Familiar with local SMB procurement logic, payment terms and channel operation model; proven track record of independent client development and deal closure.


5. Result-oriented, capable of mass SMB acquisition and frequent field visits.


6. Strong negotiation and presentation skills, familiar with sales pipeline management.


7. Based in Jakarta for on-site work.