Shopee Store Conversion Specialist

BukuWarung

Jakarta Pusat

On-site

IDR 66,960,000 - 111,600,000

Full time

2 days ago

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Job summary

BukuAgen in Indonesia seeks a Shopee Admin to be the frontline contact with buyers, handling pre-sales chats, converting orders to paid, and maintaining a healthy store. You’ll manage listings, reviews, and promotions while supporting the Shopee AI assistant to stay current with pricing and product details.

Expect to work 40 hours per week, including evenings or weekends, with a focus on driving store conversion and customer experience.

Qualifications

Bachelor's degree required.
Proactive approach with buyers and follow-ups.
Experience in marketplace/Shopee admin or e-commerce operations is a plus.
Fluent written Indonesian and persuasive service-oriented communication.

Responsibilities

Pre-Sales Chat: engage buyers via Shopee Chat before orders are placed.
Order-to-Paid Conversion: follow up on unpaid orders to complete payment.
Chat Responsiveness: maintain high reply rate and fast response times.
Review Management: respond to product reviews professionally and maintain reputation.
Shopee AI Assistant: keep AI responses aligned with products, promos, and pricing.
Order Processing: confirm and ship orders, update statuses.
Listing Maintenance: create/update product listings with accurate info.
Stock & Promotions: monitor stock, flag restocks, apply vouchers and promos.
Reporting & Store Health: track metrics and escalate issues when needed.