Shift Manager

Jones Lang LaSalle Incorporated; Jakarta Pusat; On-site; IDR 360,000,000 - 480,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Jakarta, Indonesia is seeking a Shift Manager to lead 24x7 data center operations, ensuring uptime of critical infrastructure including electrical, mechanical, and building systems. You will manage on-shift teams, act as incident commander, and coordinate with vendors to meet SLA targets.

The role requires 4–7 years total experience with data center operations, a degree in electrical or mechanical engineering, and strong problem solving and vendor management

Qualifications

• Diploma / Degree in Electrical/Mechanical Engineering or a related field.
• 4–7 years total work experience; 2–5 years in data center operations.
• Experience in DC infrastructure operation & maintenance.
• Experience in data center handover from project team and IST with hyperscale customers.

Responsibilities

• Ensure 24x7 availability and uptime of data center through shift control.
• Lead on-shift teams to ensure safe and reliable operations.
• Act as on-duty escalation lead for incidents, changes and security events per SLA.
• Prepare and submit daily, weekly and monthly reports on uptime and power consumption.
• Ensure safety and compliance with ISO and other standards; coordinate with vendors.

Skills

Problem solving

Vendor management

RCA skills

Education

Diploma / Degree in Electrical/ Mechanical Engineering

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

## Shift ManagerApply: On-site: Jakarta, Indonesia: Full time: Posted Today: REQ535156**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.This Shift Manager responsible to lead and manager duty shift team, act as the Incident Commander, infacility management 24/7/365 to perform SLA achievement in critical area of Electrical, Mechanical and Civil. **Responsibilities :**## Operations & Availability Management* Ensure **24x7 availability and uptime** of the data center through effective shift control.* Monitor, operate, and oversee all critical infrastructure systems including **HV/MV/LV substations (220kV, 22kV, 11kV), transformers, UPS, generators, HVAC (chillers, PAC, PAHU), BMS, fire systems, water supply, STP, lifts, and building services**.* Lead and coordinate on‐shift teams (Power, HVAC, BMS, Infrastructure, RHS) to ensure safe and reliable operations.* Respond promptly to equipment faults or breakdowns, ensuring **minimal or zero impact to DC infrastructure uptime**.* Participate in SAT, BCP drills, and snag identification/closure activities.* Optimize operating conditions for **energy efficiency, reliability, and security**.**Incident, Change & Customer Management*** Act as **on‐duty escalation lead**, managing incidents, changes, problems, capacity, security events, and energy management.* Execute and comply with approved **SOPs, MOPs, and EOPs**, ensuring safe maintenance and change activities.* Ensure timely escalation, communication, and customer notification in line with **SLA*** Manage customer requests, tickets, and complaints; coordinate resolution with internal teams and vendors.* Ensure effective shift handover, follow‐up of pending issues, and accurate maintenance of logbooks and checklists.* Prepare and submit **daily, weekly, and monthly reports**, including uptime, incidents, and power consumption.**Safety, Compliance & Continual Improvement*** Ensure compliance with **business continuity, quality, environmental, energy, safety, and security standards**.* Enforce operational controls aligned with **ISO 9001, 14001, 45001, 50001, 20000, 22301, 27001, PCI‐DSS, and SOC** requirements.* Implement incident reporting, corrective actions, and continual improvement initiatives.* Ensure workplace safety through adherence to **ISO 45001**, including electrical and mechanical safety checks.* Manage **e‐waste and hazardous waste** in line with **ISO 14001** and regulatory requirements.* Ensure effective operation of all **safety and security systems** within the data center.**Qualifications :**. Diploma / Degree in Electrical/ Mechanical Engineering or any graduate in appropriate engineering field.. Relevant Work Experience: At least 2– 5 years.· Total Work Experience: At least 4 – 7 years.· Prior experience in DC infrastructure operation & maintenance. Or Other Critical Mission· Prior experience in managing data center operations and handover from project team.· Must have experience / engaged for carrying out IST with hyperscale customers in data center projects.· Familiar with various Electrical, Mechanical, IBMS equipment.· Extensive knowledge in Data Centre infrastructure design, construction / Fit out include mechanical, Cooling, builder works and security systems.**Other Added Advantage**· Familiar with Microsoft Excel, Word, Power point.· Vendor management.· Problem solving and performing RCA skill.-**Location:**On-site –Jakarta, Indonesia