Service Training Lead & Evaluator

Trakindo; Tembagapura; Hybrid; IDR 55,800,000 - 100,440,000; Full time

Job summary

Trakindo is seeking an Instructor 1 Service to manage Basic Service Training, develop learning materials, and ensure effective knowledge transfer. You will deliver sessions, evaluate training effectiveness, and coach trainees toward instructor accreditation.

The role emphasizes classroom and on-the-job training, with responsibilities spanning curriculum readiness, assessments, and continuous improvement across training programs.

Qualifications

• Minimum S1 in any discipline.
• Minimum 3 years experience in Human Resources/ Related Fields/ Service Operation.
• Experience in Basic Service Training and instructor activities is preferred.

Responsibilities

• Maintain learning materials for Basic Service Training to ensure content is structured and ready for use.
• Ensure readiness of training aids, tools, classrooms, and practical areas through functionality testing and coordination.
• Conduct Basic Service Training sessions per approved curriculum to ensure knowledge and skill transfer.
• Conduct training evaluation activities and prepare training reports to support monitoring of effectiveness and continuous improvement.
• Perform technical assessments for Basic level Serviceman participants to ensure competency evaluation is valid.
• Provide coaching and guidance to Instructor Trainees during training preparation and delivery.
• Execute structured learning activities, including in-class sessions, self-learning modules, on-the-job training and skills development programs to build competencies for instructor accreditation.

Skills

Training delivery

Coaching

Instructor readiness

Curriculum coordination

Education

Bachelor's degree

Job description

Trakindo is seeking an Instructor 1 Service to manage Basic Service Training, develop learning materials, and ensure effective knowledge transfer. You will deliver sessions, evaluate training effectiveness, and coach trainees toward instructor accreditation.

The role emphasizes classroom and on-the-job training, with responsibilities spanning curriculum readiness, assessments, and continuous improvement across training programs.