Service Sales Engineer

GEA Systems North America; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

GEA Systems North America seeks a Service Sales Engineer to drive service business growth across Indonesia, promoting service agreements, maintenance contracts, upgrades, and spare parts for industrial heating and refrigeration systems. This role blends technical expertise with consultative sales to maximize equipment reliability and performance.

This position requires strong communication, relationship-building, and field-sales capabilities, with travel within Indonesia as needed and

Qualifications

• Bachelor’s or Diploma in mechanical engineering or related technical field.
• Experience in service sales or aftermarket business development is preferred.
• Ability to read technical drawings and understand refrigeration/heating systems.

Responsibilities

• Develop and execute service sales strategies to achieve revenue targets.
• Identify opportunities for service agreements, maintenance contracts, upgrades and spare parts.
• Prepare commercial proposals and negotiate service contracts.
• Maintain CRM for pipeline, forecasts, and customer interactions.
• Conduct customer visits and technical presentations with service engineers.
• Advise on energy efficiency and lifecycle improvement initiatives.

Skills

Consultative selling

Communication skills

Relationship building

Negotiation

Self-driven

Travel readiness

Education

Mechanical Engineering

Refrigeration Engineering

HVAC Engineering

Job description

We are seeking a dynamic and technically competent Service Sales Engineer - Heating & Refrigeration Solutions to drive service business growth across our installed customer base and new accounts in Indonesia. The successful candidate will be responsible for promoting service agreements, maintenance contracts, upgrades, modernization projects, spare parts, and technical solutions for industrial heating and refrigeration systems.

This role combines technical expertise with consultative sales skills to support customers in maximizing equipment reliability, efficiency, and performance.

Responsibilities / Tasks

Sales & Business Development

• Develop and execute service sales strategies to achieve revenue and profitability targets.
• Identify and pursue new business opportunities within industrial refrigeration and heating markets.
• Promote preventive maintenance agreements, inspections, spare parts, retrofits, upgrades, and repair services.
• Build and maintain strong relationships with customers, consultants, contractors, and end-users.
• Conduct customer visits, technical presentations, and solution discussions.
• Prepare commercial proposals, quotations, and service contract negotiations.
• Manage sales pipeline and provide accurate forecasts through CRM tools.

Technical Support & Solution Selling

• Assess customer equipment and operational challenges to recommend appropriate service solutions.
• Collaborate with service engineers and technical teams to develop tailored maintenance and upgrade proposals.
• Support troubleshooting discussions and identify opportunities for service improvements.
• Advise customers on energy efficiency, system optimization, reliability enhancement, and lifecycle extension initiatives.

Customer Relationship Management

• Ensure high levels of customer satisfaction through proactive communication and follow-up.
• Act as the primary commercial contact for service-related opportunities.
• Monitor customer needs and market trends to identify growth opportunities.

Market Intelligence

• Track competitor activities and market developments within the heating and refrigeration industry.
• Identify emerging technologies and customer requirements to strengthen market positioning.

Your Profile / Qualifications

Education

Diploma or Bachelor's Degree in: Mechanical Engineering Refrigeration Engineering HVAC Engineering Related technical disciplines

Experience

Minimum 2 years of experience in: Industrial Refrigeration Systems HVAC/Refrigeration Service Sales Technical Sales Engineering Aftermarket or Service Business Development

Technical Knowledge

• Understanding of industrial refrigeration systems, compressors, condensers, evaporators, heat exchangers, and related equipment.
• Knowledge of heating systems, thermal processes, and energy-efficient solutions is an advantage.
• Ability to read and interpret technical drawings, system layouts, and equipment specifications.
• Experience preparing technical and commercial proposals.

Competencies

• Strong consultative and solution-selling skills.
• Excellent communication and presentation abilities.
• Customer-focused with strong relationship-building skills.
• Commercial mindset with negotiation and influencing capabilities.
• Self-driven, proactive, and results-oriented.
• Willingness to travel within Indonesia as required.

At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.