Service Sales Engineer

GEA Group; Tangerang; Hybrid; IDR 300,000,000 - 600,000,000; Full time

Job summary

GEA is seeking a dynamic Service Sales Engineer – Heating & Refrigeration Solutions in Indonesia to drive service business growth across installed base and new accounts. You will promote service agreements, maintenance contracts, upgrades, and spare parts with a consultative sales approach.

The role combines technical knowledge of industrial refrigeration and heating systems with strong customer relationships, proposal development, and travel across Indonesia to support customers and expand

Qualifications

• Diploma or Bachelor’s in Mechanical, Refrigeration, HVAC or related technical disciplines.
• Minimum 2 years in Industrial Refrigeration or HVAC Service Sales.
• Strong consultative and solution-selling skills.
• Willingness to travel within Indonesia.

Responsibilities

• Develop and execute service sales strategies to achieve revenue and profitability targets.
• Identify and pursue new business opportunities within industrial refrigeration and heating markets.
• Promote preventive maintenance agreements, inspections, spare parts, retrofits, upgrades, and repair services.
• Build and maintain relationships with customers, consultants, contractors, and end-users.
• Prepare commercial proposals, quotations, and service contract negotiations.
• Manage sales pipeline and forecasts through CRM tools.

Skills

Industrial Refrigeration

HVAC Service Sales

Technical Sales

Consultative Selling

Customer Relationship

Negotiation

Education

Mechanical Engineering Diploma

Refrigeration Engineering

HVAC Engineering

Tools

CRM Software

CAD Software

Job description

We are seeking a dynamic and technically competent Service Sales Engineer – Heating & Refrigeration Solutions to drive service business growth across our installed customer base and new accounts in Indonesia. The successful candidate will be responsible for promoting service agreements, maintenance contracts, upgrades, modernization projects, spare parts, and technical solutions for industrial heating and refrigeration systems.This role combines technical expertise with consultative sales skills to support customers in maximizing equipment reliability, efficiency, and performance.

Your responsibilities and tasks

Sales & Business Development

• Develop and execute service sales strategies to achieve revenue and profitability targets.
• Identify and pursue new business opportunities within industrial refrigeration and heating markets.
• Promote preventive maintenance agreements, inspections, spare parts, retrofits, upgrades, and repair services.
• Build and maintain strong relationships with customers, consultants, contractors, and end-users.
• Conduct customer visits, technical presentations, and solution discussions.
• Prepare commercial proposals, quotations, and service contract negotiations.
• Manage sales pipeline and provide accurate forecasts through CRM tools.

Technical Support & Solution Selling

• Assess customer equipment and operational challenges to recommend appropriate service solutions.
• Collaborate with service engineers and technical teams to develop tailored maintenance and upgrade proposals.
• Support troubleshooting discussions and identify opportunities for service improvements.
• Advise customers on energy efficiency, system optimization, reliability enhancement, and lifecycle extension initiatives.

Customer Relationship Management

• Ensure high levels of customer satisfaction through proactive communication and follow-up.
• Act as the primary commercial contact for service-related opportunities.
• Monitor customer needs and market trends to identify growth opportunities.
• Track competitor activities and market developments within the heating and refrigeration industry.
• Identify emerging technologies and customer requirements to strengthen market positioning.

Your profile and qualifications

Education

• Diploma or Bachelor’s Degree in: Mechanical Engineering Refrigeration Engineering HVAC Engineering Related technical disciplines

Experience

• Minimum 2 years of experience in: Industrial Refrigeration Systems HVAC/Refrigeration Service Sales Technical Sales Engineering Aftermarket or Service Business Development

Technical Knowledge

• Understanding of industrial refrigeration systems, compressors, condensers, evaporators, heat exchangers, and related equipment.
• Knowledge of heating systems, thermal processes, and energy-efficient solutions is an advantage.
• Ability to read and interpret technical drawings, system layouts, and equipment specifications.
• Experience preparing technical and commercial proposals.
• Strong consultative and solution-selling skills.
• Excellent communication and presentation abilities.
• Customer-focused with strong relationship-building skills.
• Commercial mindset with negotiation and influencing capabilities.
• Self-driven, proactive, and results-oriented.
• Willingness to travel within Indonesia as required.

At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.