Service Manager

Kirloskar Oil Engines Limited; Jakarta Pusat; On-site; IDR 156,240,000 - 267,840,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to oversee property operations and guest relations, serving as the Manager on Duty and guiding the lobby flow. The role emphasizes hospitality excellence and issue resolution to ensure an outstanding guest experience.

Candidates may have a high school diploma with 2 years in guest services or a related field, or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major.

Qualifications

• Requires high school diploma or GED with 2 years experience in guest services, front desk, or related area.
• Or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages property operations and guest relations; acts as Manager on Duty; resolves guest issues and oversees lobby flow.

Education

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Job description

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Guest Service Manager - The St. Regis Jakarta

Job Description

Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia, 12910
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management

JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.