Artisan Café Server – Guest-First Hospitality

Anno 1885; Jawa Barat; On-site; IDR 240,000,000 - 312,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to act as the Manager on Duty, overseeing all aspects of property operations and ensuring the highest levels of hospitality.

You will represent property management in resolving guest situations and direct the flow of questions in the lobby toward timely, courteous resolutions. The role emphasizes leading guest services teams, supervising day-to-day operations, and maintaining outstanding guest relations to ensure memorable experiences for

Qualifications

• High school diploma or GED and 2 years’ guest services/front desk experience, or
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead guest services teams and supervise day-to-day operations.
• Represent property management and resolve guest-related situations.
• Oversee lobby flow, guest relations, and service issue tracking.

Education

High school diploma or GED; 2 years experience in guest services, front desk, or related area

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major

Job description

• What Artisan Caf C3 A9 Server Guest First Hosp...

Guest Service Manager - The St. Regis Jakarta

Posted 9 days ago

Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia, 12910
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands