SERVICE FRONTLINE

PT Bank Keb Hana Indonesia; Jakarta Pusat; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

Hana Bank Indonesia is seeking a Customer Service/Teller at our Jakarta branch to deliver branch operations in line with governance and service standards.

You will explain Hana Bank products to customers, handle questions and complaints, and maintain professional conduct to uphold our service quality. A Bachelor degree and at least 2 years banking experience are required, with a commitment to true-hearted customer care.

Qualifications

• A Bachelor degree (S1) in any major.
• Minimum of 2 years experience in banking as Customer Service or Teller in banking industry.

Responsibilities

• Carry out operational activities at the branch in accordance with applicable governance and procedures.
• Provide a good and correct explanation of Bank's products, programs and services to customers.
• Maintain attitude and behavior in accordance with Hana Bank service quality standards.
• Receive, respond, follow up on questions and complaints from customers.

Education

Bachelor degree (S1) in any major

Job description

Carry out operational activities at the branch in accordance with applicable governance and procedures

Provide a good and correct explanation of Bank's products, programs and services to customers

Maintain attitude and behavior in accordance with Hana Bank service quality standards

Receive, respond, follow up on questions and complaints from customers

Requirements:

A Bachelor degree (S1) in any major

Minimum of 2 years experience in banking as Customer Service or Teller in banking industry

About Hana Bank

The Bank was established on 27 April 1971 under the name of PT Bank Pasar Pagi Madju. In line with the change in its status from a retail banking to a commercial bank in 1989, the Bank’s name was changed into PT Bank Bintang Manunggal (Bank Bima). This status change had a positive impact on the Bank’s performance and succeeded in attracting Hana Financial Group to take over the majority of the Bank’s shares. The change in the Shareholders was followed by a change in its name into PT Bank Hana.

In 2013, PT Bank Hana took a strategic action by merging with PT Bank KEB Indonesia to create synergies in the banking business. This business activity caused the Bank to change its name to PT Bank KEB Hana Indonesia or known as Bank KEB Hana. However, in 2020, Bank KEB Hana yet again made a brand change to Bank Hana. By these changes, Hana Bank is increasingly ready to strengthen its competitiveness, both in Indonesia and globally, through the consistency of the brands used by the group.

With the presence of its best people, Hana Bank provides an array of products and services designed to meet various customer needs.

Given its global reach and global standard of service, Hana Bank promises its customers to be their True Hearted Financial Partner.