Frontline Banking Customer Experience Specialist

PT Bank Keb Hana Indonesia; Jakarta Pusat; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

Hana Bank Indonesia is seeking a Customer Service/Teller at our Jakarta branch to deliver branch operations in line with governance and service standards.

You will explain Hana Bank products to customers, handle questions and complaints, and maintain professional conduct to uphold our service quality. A Bachelor degree and at least 2 years banking experience are required, with a commitment to true-hearted customer care.

Qualifications

• A Bachelor degree (S1) in any major.
• Minimum of 2 years experience in banking as Customer Service or Teller in banking industry.

Responsibilities

• Carry out operational activities at the branch in accordance with applicable governance and procedures.
• Provide a good and correct explanation of Bank's products, programs and services to customers.
• Maintain attitude and behavior in accordance with Hana Bank service quality standards.
• Receive, respond, follow up on questions and complaints from customers.

Education

Bachelor degree (S1) in any major

Job description

Hana Bank Indonesia is seeking a Customer Service/Teller at our Jakarta branch to deliver branch operations in line with governance and service standards.

You will explain Hana Bank products to customers, handle questions and complaints, and maintain professional conduct to uphold our service quality. A Bachelor degree and at least 2 years banking experience are required, with a commitment to true-hearted customer care.