Service Engineer

PT Multiwira Mitra Perkasa; Jakarta Barat; On-site; IDR 133,920,000 - 245,520,000; Full time

Job summary

PT. Multiwira Mitra Perkasa in Indonesia is seeking a Service Engineer to diagnose technical issues reported by customers via phone, email or ticketing systems, providing remote troubleshooting and guidance.

You will schedule and coordinate service visits, perform installations and preventive maintenance, test equipment after repairs, train customers, communicate clearly, escalate complex issues when needed, and stay current with product developments; travel to customer sites and flexible hours

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field.
• 2+ years of experience as a service engineer, field service technician or similar role in technical support and maintenance.
• Strong technical skills and knowledge of mechanical, electrical or electronic systems and components.
• Knowledge of safety protocols and standards for working with machinery and equipment.
• Excellent problem-solving and diagnostic abilities, with the ability to analyse and resolve technical issues efficiently.
• Customer-focused attitude with strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Willingness to travel to customer sites as needed and work flexible hours, including evenings and weekends.

Responsibilities

• Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
• Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
• Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
• Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
• Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
• Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
• Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
• Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.

Skills

Mechanical systems

Electrical systems

Diagnostic skills

Customer communication

Teamwork

Independent work

Travel willingness

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Job description

Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.

Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.

Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.

Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.

Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.

Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.

Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.

Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.

Required skills and qualifications

Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field.

2+ years of experience as a service engineer, field service technician or similar role in technical support and maintenance.

Strong technical skills and knowledge of mechanical, electrical or electronic systems and components.

Knowledge of safety protocols and standards for working with machinery and equipment.

Excellent problem-solving and diagnostic abilities, with the ability to analyse and resolve technical issues efficiently.

Customer-focused attitude with strong communication and interpersonal skills.

Ability to work independently and as part of a team in a fast-paced and dynamic environment.

Willingness to travel to customer sites as needed and work flexible hours, including evenings and weekends.

PT. Multiwira Mitra Perkasa is proud of its reputation as a Packager and Distributor for products in the Commercial Building, Industry, and Market sectors since its establishment back in 2013.

Starting its business in the fields of Fire Protection, Plumbing, and HVAC Products, today PT. Multiwira Mitra Perkasa is a well-established company that has managed to expand its market to Oil & Gas, Refinery, Mining, Power Plant, and Petrochemical Industries. In 2021, we embarked on a new journey to become an EPC company, leveraging our 11 years of industry experience. This strategic move positions us to offer comprehensive engineering, procurement, and construction services.

PT. Multiwira Mitra Perkasa is proud of its reputation as a Packager and Distributor for products in the Commercial Building, Industry, and Market sectors since its establishment back in 2013.

Starting its business in the fields of Fire Protection, Plumbing, and HVAC Products, today PT. Multiwira Mitra Perkasa is a well-established company that has managed to expand its market to Oil & Gas, Refinery, Mining, Power Plant, and Petrochemical Industries. In 2021, we embarked on a new journey to become an EPC company, leveraging our 11 years of industry experience. This strategic move positions us to offer comprehensive engineering, procurement, and construction services.