Service Account Analyst

Trakindo; Kota Batu; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Trakindo is seeking a Service Account Analyst in Batu, Indonesia. The role focuses on maintaining service rosters, organizing teams, and ensuring accurate assignment details across service operations.

The candidate should hold a Bachelor's degree in Business Administration and have at least three years of service experience. The position is on-site at our Batu facility with standard Indonesian employment terms.

Qualifications

• Minimum S1 in Business Administration major.
• Minimum 3 years experience in Service.

Responsibilities

• Maintain service rosters and team data to ensure accurate assignment information.
• Process service orders and related documents, including labor, approvals, and vendor invoices.
• Track WIP/status updates, analyze overtime and expenses, and report KPIs.

Skills

Service experience

Education

Bachelor's degree in Business Administration

Job description

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Service Account Analyst

Date: Oct 14, 2026

Job Descriptions

Requirements :

Minimum S1 in Business Administration major

Minimum 3 years experience in Service

Responsibilities:

• Maintain master and organization data related to serviceman rosters, service teams, and temporary transfers to ensure accurate, reliable, and up to date assignment information across service operations.
• Maintain Service Order supporting documents (including Service Support SIMS), process labor and miscellaneous transactions, and follow up purchase requests, labor confirmations, and copying vendor invoice receipts to ensure complete, accurate, and compli- Collect and manage supporting and reporting documents related to Service Orders and customer, implement structured document management practices to ensure accuracy, traceability, and compliance with documentation standards.
• Perform and verify abandoned Service Order requirements and the closing process to prevent re open cases, control and analyze serviceman overtime and expenses, administer used‑parts storage and disposal, and maintain timely WIP updates and reporting to- Apply key performance indicators to identify issues and improvement opportunities, and maintain Work in Process (WIP) status updates and reporting within planned limits to support effective operational control and ensure timely resolution of WIP related