Senior Thermal Field Service Engineer

Vertiv Co; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Vertiv Co in Jakarta is seeking a Thermal Customer Engineer to maintain and repair Vertiv's Thermal Management products and other contracted systems. You will build strong rapport with customers, sales managers, distributors, and scheduling teams to ensure service excellence.

Responsibilities include responding professionally to service calls, complying with safety policies, maintaining maintenance completion targets, updating schedules, and documenting work in Oracle MFS and FieldDB.

Qualifications

• NVQ Level 1/2 in Refrigeration and Air Conditioning is required.
• City and Guilds 2078/2079 in Refrigerant Safe Handling is required.
• Excellent computer skills are essential.
• Previous environmental service experience is preferred.
• Excellent customer service skills are required.
• Self-starter with good planning and time management.
• Clean valid driving license is required.

Responsibilities

• Respond professionally to all service calls while on duty.
• Perform work safely and in accordance with safety policies.
• Follow current codes of practice and regulations for tasks.
• Support planned maintenance to meet target completion rate.
• Keep scheduling teams informed of changes and status.
• Maintain customer listings and report errors.
• Close tasks in Oracle MFS and complete weekly paperwork.
• Create reports using FieldDB and synchronize data.
• Report sales or service leads to proper department.
• Support Vertiv vision and management decisions.
• Use email and Office tools to communicate effectively.
• Follow all Vertiv processes and safeguards.
• Keep company vehicle clean and maintained.
• Protect all tools and company property.
• Work as part of the service team to meet business needs.
• Participate in the callout rota.

Skills

Excellent computer skills

Excellent customer service

Self-starter

Time management

Clean driving license

Education

NVQ Level 1 & 2 in Refrigeration and Air Conditioning

City and Guilds 2078/2079 Refrigerant Safe Handling

Job description

Vertiv Co in Jakarta is seeking a Thermal Customer Engineer to maintain and repair Vertiv's Thermal Management products and other contracted systems. You will build strong rapport with customers, sales managers, distributors, and scheduling teams to ensure service excellence.

Responsibilities include responding professionally to service calls, complying with safety policies, maintaining maintenance completion targets, updating schedules, and documenting work in Oracle MFS and FieldDB.