Senior Tenant Relations (Industrial Estate) for IKIP Project

PT Merdeka Copper Gold Tbk; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

PT Merdeka Copper Gold Tbk, a Jakarta-based company, is seeking a Senior Tenant Relations (Industrial Estate) for the IKIP Project. The role focuses on resolving tenant grievances end-to-end, conducting field inspections, and coordinating onboarding for new tenants to communicate operational protocols and utility guidelines.

You'll escalate high-priority issues to the infrastructure superintendent, propose settlement frameworks, and collaborate with the OHS, Environmental, and Energy teams to

Qualifications

• Bachelor's degree in management, communications, or engineering.
• Minimum of 3–5 years of professional experience in tenant relations, customer relations, property management, or industrial estate management.
• Strong interpersonal communication and persuasive negotiation skills.
• Demonstrated proficiency in English is mandatory.
• Proficiency in Mandarin is highly advantageous.

Responsibilities

• Manage end-to-end resolution of tenant grievances and monitor ongoing concerns.
• Conduct systematic field inspections to foster relationships with occupants.
• Facilitate onboarding orientations for new tenants detailing operational protocols and utility guidelines.
• Escalate high-priority issues to the infrastructure superintendent for strategic guidance.
• Propose escalation paths and settlement frameworks to the infrastructure superintendent to resolve protracted tenant conflicts.
• Collect and analyze tenant feedback to drive continuous improvement initiatives for estate services.
• Collaborate with the OHS, Environmental, and Energy departments regarding tenant-facing compliance and regulatory matters.

Skills

Interpersonal communication

Negotiation skills

English proficiency

Mandarin (advantageous)

Education

Bachelor's degree in management, communications, or engineering

Job description

Senior Tenant Relations (Industrial Estate) for IKIP Project

• Manage the end-to-end resolution of tenant grievances and actively monitor ongoing concerns.
• Conduct systematic field inspections to foster and maintain strong, professional relationships with occupants.
• Facilitate comprehensive onboarding orientations for new tenants, detailing operational protocols and utility guidelines.
• Escalate high‑priority issues or unresolved disputes to the infrastructure superintendent for strategic guidance.
• Propose strategic escalation paths and settlement frameworks to the infrastructure superintendent to resolve protracted tenant conflicts.
• Collect and analyze tenant feedback to drive continuous improvement initiatives for estate services.
• Collaborate with the OHS, Environmental, and Energy departments regarding tenant‑facing compliance and regulatory matters.

Qualifications

• Bachelor's degree in management, communications, or engineering.
• Minimum of 3–5 years of professional experience in tenant relations, customer relations, property management, or industrial estate management.
• Possess strong interpersonal communication and persuasive negotiation skills.
• Demonstrated proficiency in English is mandatory.
• Proficiency in Mandarin is highly advantageous.

Merdeka Copper Gold is an Indonesian Stock Exchange listed company holding company of and owns the flagship Tujuh Bukit Project Project under PT. Bumi Suksesindo (BSI) as its subsidiary in the Banyuwangi region, East Java.

As it is a tremendously exciting time for Merdeka Copper Gold to grow, we offer experienced the excellent opportunity to advance their career by contributing to the development of the operations, standards, systems and processes that will underpin our future growth.