Senior Speech Strategy & Conversation Architect

AI Rudder Pte Ltd; Jakarta Pusat; On-site; IDR 400,000,000 - 650,000,000; Full time

Benefits offered by this job

Global enterprise exposure

Learning & Development

Meaningful impact

Job summary

AI Rudder is seeking an experienced Speech Strategy Expert to lead the design and optimization of high-complexity conversational systems. You will drive scalable, measurable solutions that align with business KPIs and regulatory requirements.

Responsibilities include strategic dialogue architecture for banking/insurance, full lifecycle project management across R&D and operations, and data-driven optimization to improve user experience and ROI. English fluency required.

Qualifications

• Fluent in English with clear written and verbal communication for executives and clients.
• 3 years of experience in dialogue design, HCI, user research, or related fields.
• Proven track record deploying conversational AI in finance, banking, insurance, e-commerce or SaaS.
• Proficient in agile processes and tools such as Jira and Confluence.
• Ability to set milestones with risk anticipation and control.
• Structured thinking with user journey mapping, service blueprinting and cognitive load theory.

Responsibilities

• Design strategic dialogue architectures for complex conversation flows in finance/insurance and other industries.
• Lead end-to-end speech projects from discovery to post-launch review with cross-department coordination.
• Develop data-driven optimization plans using logs, user behavior, and experiments to boost UX and ROI.
• Create and codify professional speech design methodologies, SOPs, and best practices.

Skills

Fluent English

Dialogue design experience

Human-computer interaction

User research

Agile development

Jira

Confluence

Risk management

Conversation design methodologies

Project milestones

Cognitive load theory

Education

Bachelor's degree or above

PMP or equivalent certification

Tools

Jira

Confluence

Job description

AI Rudder is seeking an experienced Speech Strategy Expert to lead the design and optimization of high-complexity conversational systems. You will drive scalable, measurable solutions that align with business KPIs and regulatory requirements.

Responsibilities include strategic dialogue architecture for banking/insurance, full lifecycle project management across R&D and operations, and data-driven optimization to improve user experience and ROI. English fluency required.