Product Enablement (Delivery Specialist)(A171646)

AI Rudder Pte Ltd; Jakarta Pusat; On-site; IDR 400,000,000 - 650,000,000; Full time

Benefits offered by this job

Global enterprise exposure

Learning & Development

Meaningful impact

Job summary

AI Rudder is seeking an experienced Speech Strategy Expert to lead the design and optimization of high-complexity conversational systems. You will drive scalable, measurable solutions that align with business KPIs and regulatory requirements.

Responsibilities include strategic dialogue architecture for banking/insurance, full lifecycle project management across R&D and operations, and data-driven optimization to improve user experience and ROI. English fluency required.

Qualifications

• Fluent in English with clear written and verbal communication for executives and clients.
• 3 years of experience in dialogue design, HCI, user research, or related fields.
• Proven track record deploying conversational AI in finance, banking, insurance, e-commerce or SaaS.
• Proficient in agile processes and tools such as Jira and Confluence.
• Ability to set milestones with risk anticipation and control.
• Structured thinking with user journey mapping, service blueprinting and cognitive load theory.

Responsibilities

• Design strategic dialogue architectures for complex conversation flows in finance/insurance and other industries.
• Lead end-to-end speech projects from discovery to post-launch review with cross-department coordination.
• Develop data-driven optimization plans using logs, user behavior, and experiments to boost UX and ROI.
• Create and codify professional speech design methodologies, SOPs, and best practices.

Skills

Fluent English

Dialogue design experience

Human-computer interaction

User research

Agile development

Jira

Confluence

Risk management

Conversation design methodologies

Project milestones

Cognitive load theory

Education

Bachelor's degree or above

PMP or equivalent certification

Tools

Jira

Confluence

Job description

Work Arrangement: Onsite, Monday - Friday

We are seeking an experienced Speech Strategy Expert to lead the design and optimization of high-complexity, high-business-value conversational systems. You will go beyond simple script writing, leveraging mature industry insights and project management capabilities to build scalable, measurable conversation solutions that drive core business KPIs.

Responsibilities

• Strategic Dialogue Architecture Design: Based on deep understanding of banking/insurance and other industry scenarios, lead the design and continuous iteration of complex conversation flows and speech strategies for AI/chatbots, ensuring alignment with business logic, compliance requirements, and user experience goals.


• Full Lifecycle Project Management: Independently manage large-scale speech projects from 0 to 1, including requirement analysis, solution design, development tracking, testing and acceptance, deployment, and post-launch review. Possess strong cross-departmental coordination skills to effectively drive collaboration across R&D, operations, and business teams.


• Data-Driven Intelligent Optimization: Establish and refine the robot performance evaluation system. Conduct in-depth analysis of conversation logs, user behavior, and conversion funnels. Utilize scientific methods such as A/B testing to precisely identify issues and propose systematic optimization plans, achieving dual improvements in user experience and business ROI.


• Team Empowerment and Standard Building: Consolidate and output professional speech design methodologies, SOPs, and best practices to guide internal teams and external partners.

Minimum Qualifications

• Completion of Bachelor's degree or above.


• Fluent in English, with excellent written and verbal communication skills to clearly explain complex design concepts to executives, clients, and technical teams. English is our official working language.


• 3 years of experience in dialogue design, human-computer interaction, user research, or related fields.


• Proven track record of successfully deploying conversational AI products in finance, banking, insurance, e-commerce, or internet SaaS industries.


• Proficient in agile development processes and tools such as Jira and Confluence.


• Ability to set clear project milestones with risk anticipation and control.


• Structured thinking ability with solid user research methodologies such as user journey mapping, service blueprinting, and cognitive load theory. Capable of translating abstract business needs into concrete, executable, and verifiable conversation design solutions.

Preferred Qualifications

• 1 year of team management or large-scale project leadership experience.


• Highly sensitive to cutting-edge technologies like NLP and LLMs, with the ability to quickly learn and apply new technologies to real-world business scenarios.


• PMP or equivalent certification.

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work.

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.

Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.

Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.

Meaningful Impact: Build AI solutions that create real value for businesses around the world.

Ownership & Autonomy: Freedom to take initiative and drive outcomes.

Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration.

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.