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HiLoker; Jawa Barat; On-site; IDR 250,000,000 - 450,000,000; Full time

Job summary

The St. Regis Jakarta is seeking an Learning & Development Manager to drive training strategy in collaboration with property leadership. You will design, develop, and deliver programs focusing on product knowledge, company philosophy, customer service, and leadership skills. You will measure impact and ROI of training initiatives across the property.

You’ll lead needs analyses, craft programs, and ensure delivery of both custom and corporate trainings to enable achievement of business results.

Qualifications

• Bachelor's or 2-year degree in HR or related field with trainer certification.
• Experience in designing and delivering training programs.
• Ability to conduct needs assessments and measure training ROI.

Responsibilities

• Administer training programs: promote programs, lead guest-service oriented training, identify behaviors for service excellence, ensure ongoing training, use effective methods, support training efforts, provide feedback.
• Evaluate training programs: monitor enrollment and attendance, assess progress, verify transfer of learning, review guest satisfaction data.
• Develop training plans and budgets: align programs with mission, address performance gaps, adjust methodologies, drive brand values in training.
• Manage training budgets: assist in budget development, monitor expenditures, use P-card to control costs.

Skills

Needs assessment

Program design

Training delivery

Leadership

Education

2-year degree in HR, Hotel & Restaurant Management, Hospitality, Business Administration, or related major

4-year bachelor’s degree in HR, Hotel & Restaurant Management, Hospitality, Business Administration, or related major

Job description

Learning & Development Manager - The St. Regis Jakarta

Posted 8 days ago

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Job Description

**Additional Information**

**Job Number**

**Job Category** Human Resources

**Location** Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia

VIEW ON MAP ( Full Time

**Located Remotely?** N

**Position Type** Management

**JOB SUMMARY**

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**

• - 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
• - 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

**CORE WORK ACTIVITIES**

**Administering Employee Training Programs**

• - Promotes and informs employees about all training programs.
• - Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• - Helps employees identify specific behaviors that will contribute to service excellence.
• - Ensures employees receive on-going training to understand guest expectations.
• - Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• - Meets with training cadre on a regular basis to support training efforts.
• - Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Evaluating Training Programs Effectiveness**

• - Monitors enrollment and attendance at training classes.
• - Meets regularly with participants to assess progress and address concerns.
• - Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• - Measures transfer of learning from training courses to the operation.
• - Ensures adult learning principles are incorporated into training programs.

**Developing Training Program Plans and Budgets**

• - Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
• - Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• - Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• - Aligns current training and development programs to effectively impact key business indicators.
• - Establishes guidelines so employees understand expectations and parameters.
• - Develops specific training to improve service performance.
• - Drives brand values and philosophy in all training and development activities.
• - Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

**Managing Training Budgets**

• - Participates in the development of the Training budget as required.
• - Manages budget in alignment with Human Resources and property financial goals.
• - Manages department controllable expenses to achieve or exceed budgeted goals.
• - Utilizes P-card if appropriate to control and monitor departmental expenditures.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.